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Emerging systems for managing workplace conflict: lessons from American Corporations for Managers and Dispute Resolutions Professionals.

Author: David B Lipsky
Publisher: Jossey-Bass, 2003.
Edition/Format:   Print book : English
Summary:

Presents examples as well as methods and tools for integrating systems of dispute resolution into standard corporate procedures. This book investigates how the systems organizations have developed to  Read more...

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Document Type: Book
All Authors / Contributors: David B Lipsky
ISBN: 0787964344 9780787964344
OCLC Number: 423467968
Contents: Figures, Exhibits, and Tables. Preface. Part One: The Evolution of Conflict Management Systems. 1. Introduction: The Emergence of Conflict Management. 2. Forces of Change: The Transformation of the Social Contract in the Workplace. 3. The Rise of Alternative Dispute Resolution. 4. New Strategies of Conflict Management: The Emergence of a New Paradigm. Part Two: The Establishment of Conflict Management Systems. 5. Design of Conflict Management Systems: Internal Features. 6. Design of Conflict Management Systems: External Features. 7. Implementation of Conflict Management Systems. 8. Evaluation of Conflict Management Systems. Part Three: The Future of Conflict Management Systems. 9. Barriers to the Growth of Conflict Management Systems. 10. The Future of Workplace Dispute Resolution. Appendix A: A List of Corporations and Other Organizations Studied by the Authors and Referred to in This Book. Appendix B: Glossary of Terms. Notes. References. About the Authors. Index.

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"This is the most important book yet published to address the evolution of private justice systems for managing workplace disputes" (Industrial and Labor Relations Review, Vol. 57, No. 4; 7/1/2004) Read more...

 
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