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Emotional Intelligence for IT Professionals.

Author: Emilia M Ludovino
Publisher: Birmingham : Packt Publishing, 2017.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Ludovino, Emilia M.
Emotional Intelligence for IT Professionals.
Birmingham : Packt Publishing, ©2017
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Emilia M Ludovino
ISBN: 9781787289451 1787289451
OCLC Number: 1005613077
Notes: Know yourself and your people.
Description: 1 online resource (276 pages)
Contents: Cover ; Copyright; Credits; About the Author; Acknowledgment; About the Reviewer; www.Packtpub.com; Customer Feedback; Table of Contents; Preface; Chapter 1: What is Emotional Intelligence? ; The importance of emotional intelligence for IT professionals; What is emotional intelligence?; Perceiving emotions; Using emotions; Understanding emotions; Managing emotions; The difference between emotions and feelings; What are emotions?; What are feelings?; The five universal emotions plus calm; States of anger; Actions of anger; Triggers of anger; States of enjoyment; Actions of enjoyment. Triggers of enjoymentStates of fear; Actions of fear; Triggers of fear; States of sadness; Actions of sadness; Triggers of sadness; States of disgust; Actions of disgust; Triggers of disgust; Summary; Chapter 2: The Neuroscience Behind Emotional Intelligence ; The three functional brains; The primitive brain; The limbic system; The cerebrum; Emotions and the emotional brain; Neuroscience behind decision making; Neuroscience behind mindfulness; Neuroscience behind gratitude; Neuroscience behind empathy; Summary; Chapter 3: Core Emotional Intelligence Skills IT Professionals Need. Self-awarenessWhat is self-awareness?; The core skills of self-awareness; Accurate self-awareness; Accurate self-assessment; Self-confidence; Benefits of having high self-awareness; Consequences of having low self-awareness; Self-expression; What is self-expression?; Core skills of emotional self-expression; Expressing positive emotions; Expressing negative emotions; Expressing emotions face to face; Consequences of a bad self-expression; Self-regulation; What is self-regulation?; Core skills of self-regulation; Self-control; Adaptability; Achievement orientation; Initiative. Benefits of good self-regulationConsequences of lack of self-regulation; Social awareness; What is social awareness?; Core skills of social awareness; Empathy; Awareness and acknowledgment; Sensitivity; Organizational awareness; Service orientation; Benefits of having great social awareness; Consequences of lacking social awareness; Social skills; What are social skills?; Core of social skills; Ethical influence; Emotional intelligence leadership; Developing others; Building bonds; Change catalyst; Conflict management; Communication; The benefits of having great social skills. The consequences of having bad social skillsSummary; Chapter 4: How to Build an Emotionally Intelligent IT Organization ; Does an organization have emotional intelligence?; The three dimensions in which the organization operates; The first dimension --
the company; Purpose; Transparency; Mission and vision; Values; Principles; The second dimension --
the team; Strategies to enhance the office environment; The third dimension --
the service; Strategies to enhance customer support; Strategies to enhance your sales team; Summary; Chapter 5: How to Be an Emotionally Intelligent IT Manager.

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