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Emotions in service recovery encounters

Author: Christina Jerger
Publisher: Eichstätt ; Ingolstadt Juni 2017
Dissertation: Dissertation Eichstätt-Ingolstadt, Katholische Universität Eichstätt-Ingolstadt 2017
Edition/Format:   Thesis/dissertation : Document : Thesis/dissertation : eBook   Computer File : EnglishView all editions and formats
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Genre/Form: Hochschulschrift
Material Type: Document, Thesis/dissertation, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Christina Jerger
OCLC Number: 1003250116
Language Note: Zusammenfassungen in OPUS in deutscher und englischer Sprache
Notes: In OPUS sind nur die Abstracts verfügbar
Description: Online-Ressource 1 Band (verschiedene Seitenzählungen) Diagramme
Responsibility: vorgelegt von Dipl. oec. Christina Jerger
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