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The employment experience : how to attract talent, retain top performers, and drive results

Author: Tracy Maylett; Matthew Wride
Publisher: Hoboken, New Jersey : Wiley, [2017] ©2017
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

Ever notice how companies with the best service also have the happiest employees? That s no accident. Do you want to build a strong, successful organization? Start by ignoring your  Read more...

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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Tracy Maylett; Matthew Wride
ISBN: 9781119294207 1119294207
OCLC Number: 1042317054
Description: 1 online resource (210 pages) : illustrations
Contents: Dedication and Acknowledgements vii Foreword ix Introduction xi PART I Great Expectations 1 You re Digging in the Wrong Place 3 2 The Expectation Gap 21 3 Ask Your Doctor about Expectation Alignment Dysfunction 43 4 An Intentional Framework 67 PART II Three Contracts 5 The Brand Contract 91 6 The Transactional Contract 111 7 The Psychological Contract 131 PART III Trust 8 Moments of Truth 153 9 Engagement MAGIC(R) 175 10 Building the EXtraordinary 191 Appendix Comparing the Three Contracts: Brand, Transactional, and Psychological 199 Notes 201 Index 209
Responsibility: Tracy Maylett, EdD, and Matthew Wride, JD.

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