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Empowering your library : a guide to improving service, productivity, & participation

Author: Connie Christopher
Publisher: Chicago : American Library Association, 2003.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Whether working to empower individuals, teams or the whole library, these guidelines make possible effective management of scarce resources--time, people, and money. They also help enhance your team's morale, innovation, continuous improvement, and customer service--the building blocks for funding libraries' vital and ongoing role in their communities.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Connie Christopher
ISBN: 0838908586 9780838908587 0838908608 9780838908600
OCLC Number: 52302209
Description: x, 75 pages : illustrations ; 28 cm
Contents: The case for an empowered library --
Empowerment and the learning organization --
What about motivation? --
Excellent communication --
Creating shared vision and trust --
The manager's role --
Interpersonal and team skills --
Emotional intelligence --
Empowered library leadership.
Responsibility: Connie Christopher.
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Abstract:

To be competitive with other information providers, libraries and their staff have to offer customers premier access to information, technology and entertainment - without bureaucratic red tape. This  Read more...

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