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The essential guide to workplace mediation & conflict resolution : rebuilding working relationships

Author: Nora Doherty; Marcelas Guyler
Publisher: London ; Philadelphia : Kogan Page, 2008
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

The Essential Guide to Workplace Mediation and Conflict Resolution is a practical guide to help implement and succeed in workplace mediation and conflict resolution.

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Additional Physical Format: Print version:
Essential guide to workplace mediation & conflict resolution.
London ; Philadelphia : Kogan Page, 2008
(DLC) 2007047479
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Nora Doherty; Marcelas Guyler
ISBN: 9780749450199 0749450193
OCLC Number: 874288518
Description: 1 online resource (x, 196 p.) illustrations
Contents: <ul style='padding-top:0;padding-left:0;list-style:none;'><li><ul style='padding-top:0;list-style:none;'><li>Chapter - 00: Introduction;</li></ul></li><li>Section - ONE: Workplace mediation;</li><li><ul style='padding-top:0;list-style:none;'><li>Chapter - 01: So what exactly is workplace mediation?;</li><li>Chapter - 02: An example of a breakdown in a workplace relationship: Wendy and Mark;</li><li>Chapter - 03: Just how does mediation work?;</li><li>Chapter - 04: Finding your way around conflict resolution: what is special about mediation?;</li><li>Chapter - 05: How mediation can be used within organizations;</li><li>Chapter - 06: Workplace mediation for teams;</li><li>Chapter - 07: Team mediation and group dynamics;</li><li>Chapter - 08: Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization;</li></ul></li><li>Section - TWO: Mediation in action: case studies of real life workplace mediations;</li><li><ul style='padding-top:0;list-style:none;'><li>Chapter - 09: Case studies of workplace mediation between two employees;</li><li>Chapter - 10: Case studies of workplace mediation with teams;</li><li>Chapter - 11: Case studies of workplace mediation for boardroom conflicts;</li></ul></li><li>Section - THREE: The philosophy and processes of mediation: in support of conflict managers and organizational development;</li><li><ul style='padding-top:0;list-style:none;'><li>Chapter - 12: Why do conflicts arise? Some universal, individual and interpersonal models;</li><li>Chapter - 13: Why and how should managers respond to conflict?;</li><li>Chapter - 14: The philosophy of mediation and the business of empowerment;</li><li>Chapter - 15: `Beyond mediation': the culture of mediation and organizational development</li></ul></li></ul>
Other Titles: Essential guide to workplace mediation and conflict resolution
Responsibility: Nora Doherty & Marcelas Guyler

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"This book is a comprehensive guide to the theory and practice of workplace mediation. Drawing on the authors' extensive experience and including a number of practical case studies, the book explains Read more...

 
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