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| Document Type: | Book |
|---|---|
| All Authors / Contributors: |
Kenneth C Laudon; Jane P Laudon |
| ISBN: | 9780134238241 0134238249 |
| OCLC Number: | 913712273 |
| Description: | xxvi, 494 pages : color illustrations, color map ; 28 cm |
| Contents: | Machine generated contents note: 1. Business Information Systems in Your Career -- Chapter-Opening Case: The San Francisco Giants Keep Winning with Information Technology -- 1-1. Why are information systems so essential for running and managing a business today? -- How Information Systems Are Transforming Business -- What's New in Management Information Systems? -- Globalization Challenges and Opportunities: A Flattened World -- Interactive Session: People, The Mobile Pocket Office -- Business Drivers of Information Systems -- 1-2. What exactly is an information system? How does it work? What are its people, organizational, and technology components? -- What Is an Information System? -- It Isn't Simply Technology: The Role of People and Organizations -- Dimensions of Information Systems -- Interactive Session: Technology UPS Competes Globally with Information Technology -- 1-3. How will a four-step method for business problem solving help you solve information system[—]related problems? -- Problem-Solving Approach -- Model of the Problem-Solving Process -- Role of Critical Thinking in Problem Solving -- Connection Between Business Objectives, Problems, and Solutions -- 1-4. How will information systems affect business careers, and what information systems skills and knowledge are essential? -- How Information Systems Will Affect Business Careers -- Information Systems and Your Career. Wrap-Up -- How This Book Prepares You For the Future -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Databases to Analyze Sales Trends -- Improving Decision Making: Using the Internet to Locate Jobs Requiring Information Systems Knowledge -- Collaboration and Teamwork Project -- Business Problem-Solving Case: Home Depot Renovates Itself with New Systems and Ways of Working -- 2. Global E-Business and Collaboration -- Chapter-Opening Case: Enterprise Social Networking Helps ABB Innovate and Grow -- 2-1. What major features of a business are important for understanding the role of information systems? -- Organizing a Business: Basic Business Functions -- Business Processes -- Managing a Business and Firm Hierarchies -- Business Environment -- Role of Information Systems in a Business -- 2-2. How do systems serve different management groups in a business and how do systems that link the enterprise improve organizational performance? -- Systems for Different Management Groups -- Systems for Linking the Enterprise -- Interactive Session: Organizations, New Systems Help Plan International Manage Its Human Resources -- E-Business, E-Commerce, and E-Government -- 2-3. Why are systems for collaboration and social business so important and what technologies do they use? -- What Is Collaboration? -- What Is Social Business? -- Business Benefits of Collaboration and Social Business -- Building a Collaborative Culture and Business Processes -- Tools and Technologies for Collaboration and Social Business -- Interactive Session: People, Is Social Business Working Out? -- 2-4. What is the role of the information systems function in a business? -- Information Systems Department -- Information Systems Services -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using a Spreadsheet to Select Suppliers 71 Achieving Operational Excellence: Using Internet Software to Plan Efficient Transportation Routes -- Collaboration and Teamwork Project -- Business Problem-Solving Case, How Much Does Data-Driven Planting Help Farmers? -- 3. Achieving Competitive Advantage with Information Systems -- Chapter-Opening Case: Should T.J. Maxx Sell Online? -- 3-1. How do Porter's competitive forces model, the value chain model, synergies, core competencies, and network-based strategies help companies use information systems for competitive advantage? -- Porter's Competitive Forces Model -- Information System Strategies for Dealing with Competitive Forces -- Interactive Session: Technology, Nike Becomes a Technology Company -- Internet's Impact on Competitive Advantage -- Business Value Chain Model -- Synergies, Core Competencies, and Network-Based Strategies -- Disruptive Technologies: Riding the Wave -- 3-2. How do information systems help businesses compete globally? -- Internet and Globalization -- Global Business and System Strategies -- Global System Configuration -- 3-3. How do information systems help businesses compete using quality and design? -- What Is Quality? -- How Information Systems Improve Quality -- 3-4. What is the role of business process management (BPM) in enhancing competitiveness? -- What is Business Process Management? -- Interactive Session: Organizations Datacard Group Redesigns the Way It Works -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using a Database to Clarify Business Strategy -- Improving Decision Making: Using Web Tools to Configure and Price an Automobile -- Collaboration and Teamwork Project -- Business Problem-Solving Case, Will Technology Save Sears? -- 4. Ethical and Social Issues in Information Systems -- Chapter-Opening Case: The Dark Side of Big Data -- 4-1. What ethical, social, and political issues are raised by information systems? -- Model for Thinking About Ethical, Social, and Political Issues -- Five Moral Dimensions of the Information Age -- Key Technology Trends That Raise Ethical Issues -- 4-2. What specific principles for conduct can be used to guide ethical decisions? -- Basic Concepts: Responsibility, Accountability, and Liability -- Interactive Session: Organizations Edward Snowden: Traitor or Protector of Privacy? -- Ethical Analysis -- Candidate Ethical Principles -- Professional Codes of Conduct -- Some Real-World Ethical Dilemmas -- 4-3. Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? -- Information Rights: Privacy and Freedom in the Internet Age -- Property Rights: Intellectual Property -- 4-4. How have information systems affected laws for establishing accountability and liability and the quality of everyday life? -- Computer-Related Liability Problems -- System Quality: Data Quality and System Errors -- Quality of Life: Equity, Access, and Boundaries -- Health Risks: RSI, CVS, and Cognitive Decline -- Interactive Session: People, Are We Relying Too Much on Computers to Think for Us? -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Achieving Operational Excellence: Creating a Simple Blog -- Improving Decision Making: Analyzing Web Browser Privacy -- Collaboration and Teamwork Project -- Business Problem-Solving Case, Facebook Privacy: What Privacy? -- 5. IT Infrastructure: Hardware and Software -- Chapter-Opening Case: EasyJet Flies High with Cloud Computing -- 5-1. What are the components of IT infrastructure? -- Infrastructure Components -- 5-2. What are the major computer hardware, data storage, input, and output technologies used in business and the major hardware trends? -- Types of Computers -- Storage, Input, and Output Technology -- Contemporary Hardware Trends -- Interactive Session: Technology, Wearable Computers Go to Work -- Interactive Session: Organizations Cloud Computing Takes Off -- 5-3. What are the major types of computer software used in business and the major software trends? -- Operating System Software -- Application Software and Desktop Productivity Tools -- HTML and HTML5 -- Web Services -- Software Trends -- 5-4. What are the principal issues in managing hardware and software technology? -- Capacity Planning and Scalability -- Total Cost of Ownership (TCO) of Technology Assets -- Using Technology Service Providers -- Managing Mobile Platforms -- Managing Software Localization for Global Business -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options -- Improving Decision Making: Using Web Research to Budget for a Sales Conference -- Collaboration and Teamwork Project -- Business Problem-Solving Case, BYOD: Business Opportunity or Big Headache? -- 6. Foundations of Business Intelligence: Databases and Information Management -- Chapter-Opening Case: Better Data Management Helps the US Postal Service Rebound -- 6-1. What is a database and how does a relational database organize data? -- Entities and Attributes -- Organizing Data in a Relational Database -- Establishing Relationships -- 6-2. What are the principles of a database management system? -- Operations of a Relational DBMS -- Capabilities of Database Management Systems -- Nonrelational Databases and Databases in the Cloud -- 6-3. What are the principal tools and technologies for accessing information from databases to improve business performance and decision making? -- Challenge of Big Data -- Business Intelligence Infrastructure -- Interactive Session: People New York City Embraces Data-Driven Crime Fighting -- Interactive Session: Technology Driving ARI Fleet Management with Real-Time Analytics -- Analytical Tools: Relationships, Patterns, Trends -- Databases and the Web Note continued: 6-4. Why are information policy, data administration, and data quality assurance essential for managing the firm's data resources? -- Establishing an Information Policy -- Ensuring Data Quality -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Achieving, Operational Excellence: Building a Relational Database for Inventory Management -- Improving Decision Making: Searching Online Databases For Overseas Business Resources -- Collaboration and Teamwork Project -- Business Problem-Solving Case, Can We Trust Big Data? -- 7. Telecommunications, the Internet, and Wireless Technology -- Chapter-Opening Case: Wireless Technology Makes Dundee Precious Metals Good as Gold -- 7-1. What are the principal components of telecommunications networks and key networking technologies? -- Networking and Communication Trends -- What is a Computer Network? -- Key Digital Networking Technologies -- 7-2. What are the different types of networks? -- Signals: Digital vs. Analog -- Types of Networks -- Transmission Media and Transmission Speed -- 7-3. How do the Internet and Internet technology work and how do they support communication and e-business? -- What Is the Internet? -- Internet Addressing and Architecture -- Interactive Session: Organizations, The Battle over Net Neutrality -- Internet Services and Communication Tools -- Interactive Session: People, Monitoring Employees on Networks: Unethical or Good Business? -- Web -- 7-4. What are the principal technologies and standards for wireless networking, communication, and Internet access? -- Cellular Systems -- Wireless Computer Networks and Internet Access -- RFID and Wireless Sensor Networks -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services -- Achieving Operational Excellence: Using Web Search Engines for Business Research -- Collaboration and Teamwork Project -- Business Problem-Solving Case, Google, Apple, and Facebook Struggle for Your Internet Experience -- 8. Securing Information Systems -- Chapter-Opening Case: Target Becomes the Target for Massive Data Theft -- 8-1. Why are information systems vulnerable to destruction, error, and abuse? -- Why Systems Are Vulnerable -- Malicious Software: Viruses, Worms, Trojan Horses, and Spyware -- Hackers and Computer Crime -- Internal Threats: Employees -- Software Vulnerability -- 8-2. What is the business value of security and control? -- Legal and Regulatory Requirements for Electronic Records Management -- Electronic Evidence and Computer Forensics -- 8-3. What are the components of an organizational framework for security and control? -- Information Systems Controls -- Risk Assessment -- Interactive Session: People, The Flash Crash: A New Culprit -- Security Policy -- Disaster Recovery Planning and Business Continuity Planning -- Role of Auditing -- 8-4. What are the most important tools and technologies for safeguarding information resources? -- Identity Management and Authentication -- Firewalls, Intrusion Detection Systems, and Antivirus Software -- Securing Wireless Networks -- Encryption and Public Key Infrastructure -- Ensuring System Availability -- Security Issues for Cloud Computing and the Mobile Digital Platform -- Ensuring Software Quality -- Interactive Session: Technology, BYOD: A Security Nightmare? -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects 301 4IS -- Management Decision Problems -- Improving Decision Making: Using Spreadsheet Software to Perform a Security Risk Assessment -- Improving Decision Making: Evaluating Security Outsourcing Services -- Collaboration and Teamwork Project -- Business Problem-Solving Case, Sony Hacked Again: Bigger Than Ever -- 9. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications -- Chapter-Opening Case: ACH Food Companies Transforms Its Business with Enterprise Systems -- 9-1. How do enterprise systems help businesses achieve operational excellence? -- What are Enterprise Systems? -- Enterprise Software -- Business Value of Enterprise Systems -- 9-2. How do supply chain management systems coordinate planning, production, and logistics with suppliers? -- Supply Chain -- Information Systems and Supply Chain Management -- Supply Chain Management Software -- Interactive Session: Organizations Scotts Miracle-Gro Cultivates Supply Chain Proficiency -- Global Supply Chains and the Internet -- Business Value of Supply Chain Management Systems -- 9-3. How do customer relationship management systems help firms achieve customer intimacy? -- What Is Customer Relationship Management? -- Customer Relationship Management Software -- Operational and Analytical CRM -- Business Value of Customer Relationship Management Systems -- 9-4. What are the challenges that enterprise applications pose and how are enterprise applications taking advantage of new technologies? -- Enterprise Application Challenges -- Next-Generation Enterprise Applications -- Interactive Session: Technology, Unilever Unifies Globally with Enhanced ERP -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Database Software to Manage Customer Service Requests -- Achieving Operational Excellence: Evaluating Supply Chain Management Services -- Collaboration and Teamwork Project -- Business Problem-Solving Case, Customer Relationship Management Helps Celcom Become Number One -- 10. E-Commerce: Digital Markets, Digital Goods -- Chapter-Opening Case: Uber Digitally Disrupts the Taxi Industry -- 10-1. What are the unique features of e-commerce, digital markets, and digital goods? -- E-Commerce Today -- New E-Commerce: Social, Mobile, Local -- Why E-commerce is Different -- Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace -- 10-2. What are the principal e-commerce business and revenue models? -- Types of E-Commerce -- E-Commerce Business Models -- E-Commerce Revenue Models -- 10-3. How has e-commerce transformed marketing? -- Behavioral Targeting -- Social E-commerce and Social Network Marketing -- Interactive Session: People, Getting Social with Customers -- 10-4. How has e-commerce affected Business-to-Business transactions? -- Electronic Data Interchange ( EDI) -- New Ways of B2 B Buying and Selling -- 10-5. What is the role of m-commerce in business, and what are the most important m-commerce applications? -- Location-Based Services and Applications -- Interactive Session: Organizations Can Instacart Deliver? -- Other Mobile Commerce Services -- 10-6. What issues must be addressed when building an e-commerce presence? -- Develop an E-commerce Presence Map -- Develop a Timeline: Milestones -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Spreadsheet Software to Analyze a Dot-Com Business -- Achieving Operational Excellence: Evaluating E-Commerce Hosting Services -- Collaboration and Teamwork Project -- Business Problem-Solving Case, Walmart and Amazon Duke It Out for E-Commerce Supremacy -- 11. Improving Decision Making and Managing Knowledge -- Chapter-Opening Case: Germany Wins the World Cup with Big Data at Its Side -- 11-1. What are the different types of decisions, and how does the decision-making process work? -- Business Value of Improved Decision Making -- Types of Decisions -- Decision-Making Process -- High-Velocity Automated Decision Making -- Quality of Decisions and Decision Making -- 11-2. How do business intelligence and business analytics support decision making? -- What is Business Intelligence? -- Business Intelligence Environment -- Business Intelligence and Analytics Capabilities -- Interactive Session: Technology, America's Cup: The Tension Between Technology and Human Decision Makers -- Business Intelligence Users -- Group Decision-Support Systems -- 11-3. What are the business benefits of using intelligent techniques in decision making and knowledge management? -- Expert Systems -- Case-Based Reasoning -- Fuzzy Logic Systems -- Neural Networks -- Genetic Algorithms -- Interactive Session: People Facial Recognition Systems: Another Threat to Privacy? -- Intelligent Agents -- 11-4. What types of systems are used for enterprise-wide knowledge management and knowledge work, and how do they provide value for businesses? -- Enterprise-Wide Knowledge Management Systems -- Knowledge Work Systems -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Pivot Tables to Analyze Sales Data -- Improving Decision Making: Using Intelligent Agents for Comparison Shopping -- Collaboration and Teamwork Project -- Business Problem-Solving Case, What's Up with IBM's Watson? -- 12. Building Information Systems and Managing Projects -- Chapter-Opening Case: Girl Scout Cookie Sales Go Digital -- 12-1. What are the core problem-solving steps for developing new information systems? -- Defining and Understanding the Problem -- Developing Alternative Solutions -- Evaluating and Choosing Solutions -- Implementing the Solution Note continued: 12-2. What are the alternative methods for building information systems? -- Traditional Systems Development Life Cycle -- Prototyping -- End-User Development -- Purchasing Solutions: Application Software Packages and Outsourcing -- Mobile Application Development: Designing for a Multi-Screen World -- Rapid Application Development for E-Business -- Interactive Session: Technology, The Challenge of Mobile Application Development -- 12-3. What are the principal methodologies for modeling and designing systems? -- Structured Methodologies -- Object-Oriented Development -- Computer-Aided Software Engineering (CASE) -- 12-4. How should information systems projects be selected and managed? -- Project Management Objectives -- Interactive Session: Organizations Britain's National Health Service Jettisons Choose and Book System -- Selecting Projects: Making the Business Case for a New System -- Managing Project Risk and System-Related Change -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Management Decision Problems -- Improving Decision Making: Using Database Software to Design a Customer System for Auto Sales -- Achieving Operational Excellence: Analyzing Web Site Design and Information Requirements -- Collaboration and Teamwork Project -- Business Problem-Solving Case A Shaky Start for Healthcare.gov. |
| Responsibility: | Kenneth C. Laudon, New York University, Jane P. Laudon, Azimuth Information Systems. |
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