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The Ethics Challenge in Public Service : A Problem-Solving Guide.

Author: Carol W Lewis; Stuart C Gilman
Publisher: Hoboken : John Wiley & Sons, Inc., 2005.
Edition/Format:   eBook : Document : English : 2nd edView all editions and formats
Summary:
Since it was first published in 1991, The Ethics Challenge in Public Service has become a classic text used by public managers and in public management programs across the country. This second edition is filled with practical tools and techniques for making ethical choices in the ambiguous, pressured world of public service. It explores the day-to-day ethical dilemmas managers face in their work, including what to  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version
Lewis, Carol W.
The Ethics Challenge in Public Service : A Problem-Solving Guide
Hoboken : John Wiley & Sons, Incorporated,c2005
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Carol W Lewis; Stuart C Gilman
ISBN: 9780787978808 0787978809
OCLC Number: 1058131138
Description: 1 online resource (385 pages)
Contents: THE ETHICS CHALLENGE IN PUBLIC SERVICE: A Problem-Solving Guide, Second Edition --
CONTENTS --
EXHIBITS, TABLES, AND FIGURES --
PREFACE --
Our Approach to the Challenge --
Overview of the Contents --
ACKNOWLEDGMENTS --
THE AUTHORS --
INTRODUCTION: Ethics in Public Service --
Working Definitions --
The Scope of Public Service --
Public Administration's Track Record --
Three Roads to the Future --
Part One: ETHICAL RESPONSIBILITIES OF PUBLIC MANAGERS --
Chapter One: WHAT IS IMPORTANT IN PUBLIC SERVICE? --
Why Me? --
Getting It Together --
Mapping Ethical Obligations --
Ethics, Democracy, and Professionalism --
A Diagnostic --
Case: Right at Ground Zero --
Discussion Questions --
Chapter Two: OBEYING AND IMPLEMENTING THE LAW --
Taking the Job and the Pledge --
The Force of Law --
Go/No-Go Decision Model --
Case: A Matter of One Man's Faith --
Discussion Questions --
Chapter Three: SERVING THE PUBLIC INTEREST --
In Hot Pursuit --
Avoiding Conflict of Interest --
Public Duties, Private Lives --
Pressing Business --
Case: In the Black with the Red Cross --
Discussion Questions --
Chapter Four: TAKING INDIVIDUAL RESPONSIBILITY --
Searching for Demons --
We Are Individually Responsible for Our Decisions and Behavior --
We Are Responsible for What Is Done Along with How It Is Done --
Incompetence Is Abuse of Office --
Leave Responsibility Where It Belongs --
Case: The Contract --
Discussion Questions --
Part Two: TOOLS FOR PERSONAL DECISION MAKING --
Chapter Five: FINDING SOLID GROUND --
Common Sense and Character in Decision Making as Guides to Action --
Philosophical Perspectives at Work --
Different Views of Public Service --
Purity Versus Receptivity --
Appeal to Consensus --
Over the Long Haul --
Impartial and Open-Minded --
Vigilante Ethics --
Case: A Matter of Convenience --
Discussion Questions --
Chapter Six: RESOLVING ETHICAL DILEMMAS. Decision-Making Models --
Questions for the Manager --
Opting for Responsibility --
Application --
Accepting Responsibility ( Self-Testing) --
No Closure --
Case: A Late Night Surprise --
Discussion Questions --
Chapter Seven: UNDERSTANDING WHO AND WHAT MATTERS --
Deciding Who Matters --
Appetite Curbs --
Amplifying Standard Analysis --
Case: Valor, Compliance, and Compassion --
Discussion Questions --
Part Three: ETHICS AND THE ORGANIZATION --
Chapter Eight: DESIGNING AND IMPLEMENTING CODES --
Code Objectives and Types --
Implementation of Codes --
Current Practices in the States --
Value of Ethics Training --
Coming Attractions --
Current Practices in the Cities --
Federal Offices and Standards --
Managing the Code --
Ethics for Nonprofits --
Need for Well-Designed Programs --
Case: Private Gain or Public Victim? --
Discussion Questions --
Chapter Nine: BROADENING THE HORIZON --
First Efforts: National Initiatives --
First Efforts: Multinational Organizations --
Development of Consensus --
A Multinational View at the Citizen Level --
Discussion Questions --
Notes --
Chapter Ten: BUILDING AN ETHICAL AGENCY --
Shaping Ethics and the Boss --
Developing an Ethical Agency --
A Proposed Ethics Impact Statement and Process --
Conducting Agency Ethics Audits --
Case: Fair Play or Foul at the U. S. Olympic Committee? --
Discussion Questions --
Afterword: The Job Ahead --
Resource A: Chronology of Theoretical and Applied Ethics in Public Service (Work in Process) --
Key to Entry Classifications --
Note --
Resource B: Selected Internet Resources --
Print and Electronic Journals, Newsletters, and News Media Links --
Professional Associations and Standards of Conduct --
Public Interest, Research, and Academic Organizations and Institutes --
Codes of Conduct --
U.S. Government and Related Sites: Federal --
U.S. Government and Related Sites: State. U.S. Government and Related Sites: Local (Suggestive) --
General U.S. Government Resources --
International and Multinational Sites --
Public Opinion Sites on Values and/or Confidence in Government --
Nonprofit Sites --
Ethics Cases, Scenarios, and Games --
Resource C: Tools for Making Ethical Decisions --
Tool 1: Assess Roles Using Role Diagnosis --
Tool 2: Use Go/No-Go Decision Model --
Tool 3: Pursue the Public Interest --
Tool 4: Rank Responsibilities --
Tool 5: Use Threshold Test --
Tool 6: Audit Decisions Against Four Standards --
Tool 7: Creatively Lead --
Tool 8: Use Stakeholder Diagnostic --
Tool 9: Seek Inclusion --
Tool 10: Before You Blow --
REFERENCES --
NAME INDEX --
SUBJECT INDEX.

Abstract:

Since it was first published in 1991, The Ethics Challenge in Public Service has become a classic text used by public managers and in public management programs across the country. This second edition is filled with practical tools and techniques for making ethical choices in the ambiguous, pressured world of public service. It explores the day-to-day ethical dilemmas managers face in their work, including what to do when rules recommend one action and compassion another, and whether it is ethical to dissent from agency policy. This essential text explores managers' accountability to different stakeholders and how to balance the often competing responsibilities.

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