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The etiquette edge : the unspoken rules for business success

Author: Beverly Y Langford
Publisher: New York : AMACOM, ©2005.
Edition/Format:   Print book : Document   Computer File : EnglishView all editions and formats
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Book, Computer File, Internet Resource
All Authors / Contributors: Beverly Y Langford
ISBN: 0814472427 9780814472422
OCLC Number: 1058412256
Notes: Formerly CIP.
Reproduction Notes: Electronic reproduction. Palo Alto, Calif. : ebrary, 2006. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Description: xiii, 192 p. ; 23 cm.
Details: Mode of access: World Wide Web.
Contents: Machine derived contents note: Contents --
Preface --
Acknowledgments --
Introduction: The Case for Courtesy --
Test Your Courtesy Quotient (CQ) --
Part 1: Everyday Courtesy as a Credibility Builder --
Chapter 1: Twenty-First Century Manners: Can Courtesy Survive in the Brave New World? --
The High Cost of Incivility --
Taking Personal Responsibility --
What's In It for You? --
The Constantly Changing Rules --
The Bottom Line --
Action Plan --
Chapter 2: Credibility: Creating It and Keeping It --
Mastering the Art of Straight Talk --
The Bottom Line --
Action Plan --
Chapter 3: Develop Your Gratitude Attitude: Say "Thank You" and Mean It --
When in Doubt --
The Bottom Line --
Action Plan --
Chapter 4: I See What You're Saying: Are Your Unspoken Messages Telling on You? --
What Exactly Is Nonverbal Communication? --
The Power of Nonverbal Communication --
Interpreting Nonverbal Communication --
Courtesy Is as Courtesy Does --
Synchronize Your Body Language --
Common Body Language and Its Meaning --
The Bottom Line --
Action Plan --
Chapter 5: What the $%#!& Is Going On Here? Should We Put a Leash on Our Language? --
Obscenity Goes Mainstream --
The Professional Cost of Cursing --
Is Vulgarity a First Amendment Right? --
The Bottom Line --
Action Plan --
Chapter 6: Tell Me Less: Some Things Are Better Left Unsaid --
Rebuilding the Barriers at Work --
Think Before You Speak or Write --
Don't Expect or Demand Reciprocity --
When You Are the Recipient of Unwanted Information --
What You Don't Say Tells a Lot --
The Bottom Line --
Action Plan --
Chapter 7: Praiseworthy Praise: Giving Compliments that Count --
The Power of Praise --
Giving Praise --
Accepting Praise --
The Bottom Line --
Action Plan --
Chapter 8: Can Anybody Hear Me? Developing Your Ability to Listen --
Listen for Success --
The Bottom Line --
Action Plan --
Chapter 9: Convenience or Curse? Is It Time for a Cell Phone Reality Check? --
Keep the Technology in Perspective --
The Bottom Line --
Action Plan --
Chapter 10: Travel Courtesy: Don't Leave Home Without It --
Keeping the Skies Friendly --
Once You Land: Courtesy at Home or Abroad --
The Bottom Line --
Action Plan --
Part 2: Best Behaviors at Work: Interacting with Bosses and Peers --
Chapter 11: Terror on Both Sides of the Desk: Relieving Interview Stress --
Guidelines for the Interviewee --
Guidelines for the Interviewer --
On Either Side of the Desk --
The Bottom Line --
Action Plan --
Chapter 12: The New Job: Getting Started on the Right Foot --
Plan for Success in a New Position --
The Bottom Line --
Action Plan --
Chapter 13: Office Space: Make Working Together More Enjoyable and Productive --
Be a Considerate Colleague --
A Team Approach to a Harmonious Workplace --
The Bottom Line --
Action Plan --
Chapter 14: E-Mail: Think Before You Send --
E-mail Can Be Tricky Business --
Leverage the Advantages of E-mail --
The Bottom Line --
Action Plan --
Chapter 15: Using the Telephone Productively: Conversations, Teleconferencing, and Voice --
Mail Messaging --
Telephone Basics --
Look for Ways to Make the Medium Work for You and Others --
The Bottom Line --
Action Plan --
Chapter 16: Are We Having a Casual Crisis? Coping with Dress Code Confusion --
The Packaging Matters --
The Bottom Line --
Action Plan --
Chapter 17: Getting Along with Your Manager: Spotting and Solving Personality Problems --
Before You Take the Job --
Once You're on Board --
The Bottom Line --
Action Plan --
Chapter 18: Loving Your Enemies: Coping with the Price of Success --
Managing the Price of Success --
The Bottom Line --
Action Plan --
Chapter 19: When Your Best Friend Becomes Your Boss: Balancing the Professional and the --
Personal --
Reinventing the Rules of Friendship --
The Bottom Line --
Action Plan --
Chapter 20: How to Leave a Job: Making a Graceful Exit --
Leaving Gracefully --
The Last Impression --
The Bottom Line --
Action Plan --
Chapter 21: Refuse to Schmooze and You Lose: Cultivating the Social Side of Business --
Be Professional, Not Antisocial --
Schmoozing: More than Just Parties --
It's All About Relationships --
The Bottom Line --
Action Plan --
Chapter 22: Let's Do Lunch: Dining Your Way to Success --
When You Are the Host --
If You Are the Guest --
When All Is Said and Done --
The Bottom Line --
Action Plan --
Chapter 23: Standing Out in the Crowd: Getting Noticed Without Becoming Notorious --
Take a Proactive Approach --
Make Yourself a Star at Work --
The Bottom Line --
Action Plan --
Chapter 24: He Said, She Said: When the Gender Gap Seems as Large as the Grand Canyon --
Men and Women Really Are Different --
Bridging the Gender Divide --
The Bottom Line --
Action Plan --
Part 3: Handling Sensitive Issues: Courtesy and Building Trust --
Chapter 25: Silence Is Not a Virtue: Complaining Without Carping --
Complain with a Purpose --
Be Generous with Compliments --
The Bottom Line --
Action Plan --
Chapter 26: When an Apology Is in Order: Saying "I'm Sorry" --
The Rewards of Apologizing --
How to Make a Meaningful Apology --
Accepting an Apology Gracefully --
The Bottom Line --
Action Plan --
Chapter 27: Tell It Like It Is: Delivering Unwelcome Information Without Doing Permanent --
Damage --
Take Time to Plan --
The Bottom Line --
Action Plan --
Chapter 28: Confronting with Courtesy: Preserving Relationships While Resolving Differences --
Levels and Sources of Conflict --
Avoiding the High Cost of Unresolved Conflict --
The Bottom Line --
Action Plan --
Chapter 29: When the Worst Happens: Dealing with Tragedy and Death --
The Do's of Dealing with Another's Grief --
The Don'ts of Relating to a Person's Grief --
The Most Valuable Response --
The Bottom Line --
Action Plan --
Chapter 30: Citizenship in the Global Village --
Avoid Cross-Cultural Communication Pitfalls --
Be a Constant Learner --
The Bottom Line --
Action Plan --
A Final Word --
Bibliography.
Responsibility: Beverly Y. Langford.
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