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The Evaluation and measurement of library services

Author: Joseph R Matthews
Publisher: Westport : Libraries Unlimited, ©2007.
Edition/Format:   Print book : EnglishView all editions and formats

Presenting methodology concerns, this book discusses issues associated with the evaluation of library services. It considers the implications of promoting library assessment by the community a  Read more...


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Document Type: Book
All Authors / Contributors: Joseph R Matthews
ISBN: 9781591585329 1591585325
OCLC Number: 804488477
Description: XX, 372 p. : il. ; 25 cm
Contents: Acknowledgments Introduction Part I: Evaluation: Process and Models Chapter 1: Evaluation Issues Chapter 2: Evaluation Models Part II: Methodology Concerns Chapter 3: The Right Tools for the Job Chapter 4: Qualitative Tools Chapter 5: Quantative Tools Chapter 6: Analysis of Data Part III: Evaluation of Library Services Chapter 7: Library Users and Non-Users Chapter 8: Evaluation of the Physical Collection Chapter 9: Evaluation of the Electronic Resources Chapter 10: Evaluation of the Reference Services Chapter 11: Evaluation of the Technical Services Chapter 12: Evaluation of Interlibrary Loan Chapter 13: Evaluation of Online Systems Chapter 14: Evaluation of Bibliography/Library Instruction and Information Literacy Chapter 15: Evaluation of Customer Services Part IV: Evaluation of the Library Chapter 16: Models for Evaluating the Broader Perspective Chapter 17: Accomplishments: The Key to Realizing Value Chapter 18: Economic Impacts Chapter 19: Evaluation of Social Impacts Chapter 20: Communicating the Value of the Library Appendix A: Raward Library Usability Analysis Tool Name Index Subject Index
Responsibility: Joseph R. Matthews.


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"Matthews provides useful overviews of several evaluation-related topics, pointing out potential lines of inquiry and pitfalls to avoid, as well as useful keywords and additional resources. With this Read more...

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