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The evaluation and measurement of library services.

Author: Joseph R Matthews
Publisher: Westport, CT. : Libraries Unlimited, 2007.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Evaluations of libraries and the services they perform are seen as important tools for library managers and stakeholders. However, too many library evaluations simply focus on the routine process of gathering inputs and outputs within the context of traditional service measurements. Very few libraries actively pair these internal evaluations along with customer satisfaction outcomes to form a management tool that  Read more...
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Document Type: Book
All Authors / Contributors: Joseph R Matthews
ISBN: 9781591585329 1591585325
OCLC Number: 993717159
Description: 400 pages

Abstract:

Evaluations of libraries and the services they perform are seen as important tools for library managers and stakeholders. However, too many library evaluations simply focus on the routine process of gathering inputs and outputs within the context of traditional service measurements. Very few libraries actively pair these internal evaluations along with customer satisfaction outcomes to form a management tool that can drive service improvements across the library as a whole.

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