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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/41245202 Title: La excelencia en el servicio Author: Karl Albrecht; Lawrence J Bradford; Jesús Villamizar Herrera; Humberto Serna Gómez Publisher: Santafé de Bogotá : 3R Editores, 1998. ISBN/ISSN: 9588017289 9789588017280 OCLC:41245202

  
  

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La excelencia en el servicio

Author:	Karl Albrecht; Lawrence J Bradford; Jesús Villamizar Herrera; Humberto Serna Gómez
Publisher:	Santafé de Bogotá : 3R Editores, 1998.
Series:	Temas gerenciales.
Edition/Format:	Print book : Spanish : 1a edView all editions and formats
Rating:	(not yet rated) 0 with reviews - Be the first.
Subjects	Customer services. Consumers -- Research. Servicio al cliente. View all subjects
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