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Excellence wins : a no-nonsense guide to becoming the best in a world of compromise

Author: Horst Schulze; Dean Merrill
Publisher: Grand Rapids, MI : Zondervan, [2019]
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits. It doesn't matter who you are or what you do - you want to become the best. You want to win, every time. Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific  Read more...
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Additional Physical Format: Online version:
Schulze, Horst, 1939- author.
Excellence wins
Grand Rapids, MI : Zondervan, [2019]
(DLC) 2018060126
Document Type: Book
All Authors / Contributors: Horst Schulze; Dean Merrill
ISBN: 9780310352099 0310352096
OCLC Number: 1042076614
Description: 224 pages : illustrations ; 22 cm
Contents: First of all --
Prologue: A boy with a dream --
Part one: Serving your customers. Getting inside your customer's head ; Customer service is everybody's job ; Four supreme objectives ; The fine art of handling complaints ; Three kinds of customers (and three ways to lose them) --
Part two: Engaging your employees. More than a pair of hands ; First things first ; Why repetition is a good thing ; Managers push; leaders inspire ; Bridging the gulf between management and labor --
Part three: Building true leadership. Leading is an acquired skill ; Why vision statements matter ; A leader's "gut" is not enough ; Money and enough --
Epilogue: The rest of the story.
Responsibility: Horst Schulze, with Dean Merrill.

Abstract:

In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still  Read more...

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