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Facilitating with ease! : core skills for facilitators, team leaders and members, managers, consultants and trainers

Author: Ingrid Bens
Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2018]
Edition/Format:   eBook : Document : English : 4th editionView all editions and formats
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Bens, Ingrid.
Facilitating with ease!
Hoboken, New Jersey : John Wiley & Sons, Inc., [2018]
(DLC) 2017029436
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ingrid Bens
ISBN: 9781119434283 1119434289 9781119434276 1119434270
OCLC Number: 1002302825
Description: 1 online resource (xix, 289 pages)
Contents: Ch. One Understanding Facilitation --
What Is Facilitation? --
What Does a Facilitator Do? --
What Do Facilitators Believe? --
What Are Typical Facilitator Assignments? --
Differentiating Between Process and Content --
Facilitation Tools --
Core Practices Overview --
What Does Neutral Mean? --
Learn to Say "Okay" --
When to Say "We" --
How Assertive Can a Facilitator Be? --
The Language of Facilitation --
Conversation Structures --
Starting a Facilitation --
During a Facilitation --
Ending a Facilitation --
Effective Note Taking --
The Rules of Wording --
Managing the Flip Chart --
Facilitator Behaviors and Strategies --
Core Practices Observation Sheet --
Process Flow Observation Sheet --
Facilitation Skill Levels --
Facilitation Skills Self-Assessment --
ch. Two Effective Questioning --
The Principles of Effective Questioning --
Question Types --
Questioning Formats --
The Importance of Follow-On Questions --
Asking Sensitive Questions. The Question Bank --
ch. Three Facilitation Stages --
1. Assessment and Design --
2. Feedback and Refinement --
3. Final Preparation --
4. Starting a Facilitation --
5. During a Facilitation --
6. Ending a Facilitation --
7. Following Up on a Facilitation --
Seeking Feedback on Your Facilitation --
ch. Four Who Can Facilitate --
When to Use an Internal Facilitator --
When to Use an External Facilitator --
When Leaders Facilitate --
Facilitation Strategies for Leaders --
Best and Worst Facilitation Practices for Leaders --
Facilitation As a Leadership Style --
Additional Role Challenges --
ch. Five Knowing Your Participants --
Conducting an Assessment --
Group Assessment Survey --
Comparing Groups to Teams --
Understanding Team Stages --
Forming --
The Honeymoon Stage --
Storming --
The Potential Death of the Team --
Norming --
The Turning Point --
Performing --
The Ultimate Team Growth Stage --
Adjourning --
The Final Stage --
Facilitation Strategies Chart. Team Effectiveness Survey --
ch. Six Creating Participation --
Creating the Conditions for Full Participation --
Removing the Blocks to Participation --
High-Participation Techniques --
Group Participation Survey --
Encouraging Effective Meeting Behaviors --
Group Behaviors Handout --
Observing Group Behaviors in Action --
Peer Review Instructions --
Peer Review Worksheet --
ch. Seven Effective Decision Making --
Know the Four Types of Conversations --
The Four Levels of Empowerment --
Clarifying the Four Empowerment Levels --
Shifting Decision-Making Paradigms --
The Decision-Making Options --
Decision Options Chart --
The Divergence/Convergence Model --
The Importance of Building Consensus --
Effective Decision-Making Behaviors --
Symptoms, Causes, and Cures of Poor Decisions --
Decision Effectiveness Survey --
ch. Eight Facilitating Conflict --
Comparing Arguments and Debates --
Steps in Managing Conflict --
The Five Conflict Options: Pros and Cons. Conflict Management Norms --
Giving and Receiving Feedback --
Making Interventions --
Wording an Intervention --
Dealing with Resistance --
The Right Approach --
Common Conflict Dilemmas --
The Facilitative Conflict-Management Process --
Interpersonal Conflict Worksheet --
Group Conflict Checklist --
Conflict Observation Sheet --
Conflict Effectiveness Survey --
ch. Nine Meeting Management --
Meetings That Work --
Our Meetings Are Terrible! --
The Fundamentals of Meeting Management --
Sample Agenda with Process Notes --
Sample Process Check Survey --
Sample Exit Survey --
Meeting Effectiveness Survey --
Facilitating Virtual Meetings --
ch. Ten Process Tools for Facilitators --
Visioning --
Sequential Questioning --
SWOT --
S.O.A.R. --
Facilitative Listening --
Appreciative Review --
Brainstorming --
Written Brainstorming --
Affinity Diagrams --
Gap Analysis --
Needs and Offers Dialogue --
Force-Field Analysis --
Root-Cause Analysis --
The Five Whys. Gallery Walk --
Multi-Voting --
Decision Grids --
Exit Surveys --
Survey Feedback --
Systematic Problem Solving --
Systematic Problem Solving Worksheets --
Troubleshooting --
Troubleshooting Worksheet --
ch. Eleven Structured Conversations --
Structured Conversation 1 Discovery --
Structured Conversation 2 Environmental Scanning --
Structured Conversation 3 Team Launch --
Structured Conversation 4 Vision and Mission --
Structured Conversation 5 Work Planning, Roles, and Responsibilities --
Structured Conversation 6 Risk Assessment --
Structured Conversation 7 Stakeholder Analysis --
Structured Conversation 8 Communication Planning --
Structured Conversation 9 Status Update Meeting --
Structured Conversation 10 Creative Thinking --
Structured Conversation 11 Midpoint Check --
Structured Conversation 12 Systematic Problem Solving --
Structured Conversation 13 Constructive Controversy --
Structured Conversation 14 Survey Feedback. Structured Conversation 15 Interpersonal Issue Resolution --
Structured Conversation 16 Overcoming Resistance --
Structured Conversation 17 Project Retrospective --
Structured Conversation 18 Project Adjournment.
Responsibility: Ingrid Bens.

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