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Facilitating with ease! : core skills for facilitators, team leaders and members, managers, consultants, and trainers

Author: Ingrid Bens
Publisher: San Francisco, CA : Jossey-Bass, ©2012.
Series: Jossey-Bass business & management series.
Edition/Format:   eBook : Document : English : 3rd ed., new and revView all editions and formats
Summary:
"Facilitating with Ease! offers a revised edition of the best-selling resource that includes easy-to-follow instructions, techniques, and hands-on tools that team leaders, consultants, supervisors, and managers have used to learn the basics of facilitation. New to this edition is information on why and when leaders should facilitate and how to manage neutrality; new material on diversity, globalization, new  Read more...
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Genre/Form: Electronic book
Electronic books
Additional Physical Format: Print version:
Bens, Ingrid.
Facilitating with ease!
San Francisco : Jossey-Bass, ©2012
(DLC) 2011042749
(OCoLC)755700055
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ingrid Bens
ISBN: 1118107748 9781118107744 9781118181140 111818114X 9781118181157 1118181158 9781118181164 1118181166
OCLC Number: 806452490
Description: 1 online resource (x, 237 pages) : illustrations.
Contents: Note continued: Best and Worst Facilitation Practices for Leaders --
Facilitation As a Leadership Style --
Additional Role Challenges --
ch. Three Facilitation Stages --
1. Assessment and Design --
2. Feedback and Refinement --
3. Final Preparation --
4. Starting a Facilitation --
5. During a Facilitation --
6. Ending a Facilitation --
7. Following Up on a Facilitation --
Seeking Feedback on Your Facilitation --
ch. Four Knowing Your Participants --
Conducting an Assessment --
Group Assessment Survey --
Comparing Groups to Teams --
Understanding Team Stages --
Forming --
The Honeymoon Stage --
Storming --
The Potential Death of the Team --
Norming --
The Turning Point --
Performing --
The Ultimate Team Growth Stage --
Adjourning --
The Final Stage --
Facilitation Strategies Chart --
Team Effectiveness Survey --
ch. Five Creating Participation --
Creating the Conditions for Full Participation --
Removing the Blocks to Participation --
High-Participation Techniques. Note continued: Group Participation Survey --
Encouraging Effective Meeting Behaviors --
Group Behaviors Handout --
Observing Group Behaviors in Action --
Peer Review Instructions --
Peer Review Worksheet --
ch. Six Effective Decision Making --
Know the Four Types of Conversations --
The Four Levels of Empowerment --
Clarifying the Four Empowerment Levels --
Shifting Decision-Making Paradigms --
The Decision-Making Options --
The Divergence/Convergence Model --
The Importance of Building Consensus --
Effective Decision-Making Behaviors --
Symptoms, Causes, and Cures of Poor Decisions --
Decision Effectiveness Survey --
ch. Seven Facilitating Conflict --
Comparing Arguments and Debates --
Steps in Managing Conflict --
The Five Conflict Options: Pros and Cons --
Conflict Management Norms --
Giving and Receiving Feedback --
Making Interventions --
Wording an Intervention --
Dealing with Resistance --
The Right Approach --
Common Conflict Dilemmas. Note continued: The Facilitative Conflict Management Process --
Interpersonal Conflict Worksheet --
Group Conflict Checklist --
Conflict Observation Sheet --
Conflict Effectiveness Survey --
ch. Eight Meeting Management --
Meetings That Work --
Our Meetings Are Terrible! --
The Fundamentals of Meeting Management --
Sample Process Check Survey --
Sample Exit Survey --
Meeting Effectiveness Survey --
Facilitating Virtual Meetings --
ch. Nine Process Tools for Facilitators --
Visioning --
Sequential Questioning --
S.W.O.T. --
S.O.A.R. --
Facilitative Listening --
Appreciative Review --
Brainstorming --
Written Brainstorming --
Affinity Diagrams --
Gap Analysis --
Needs and Offers Dialogue --
Force-Field Analysis --
Root-Cause Analysis --
The Five Whys --
Gallery Walk --
Multi-Voting --
Decision Grids --
Constructive Controversy --
Exit Surveys --
Survey Feedback --
Systematic Problem Solving --
Systematic Problem Solving Worksheets --
Troubleshooting. Note continued: Troubleshooting Worksheet --
ch. Ten Process Designs --
Introduction to the Sample Agendas --
Sample Design 1 Creating a Mission Statement and Objectives --
Sample Design 2 Work Planning, Roles, and Responsibilities --
Sample Design 3 Priority Setting/Cutback Planning --
Sample Design 4 Inter-Group Negotiation --
Sample Design 5 Finding and Solving Problems --
Sample Design 6 Core Program Development --
Sample Design 7 Survey Feedback/Issue Census --
Sample Design 8 New Leader Integration --
Sample Design 9 Transition Planning --
Sample Design 10 Process Improvement --
Sample Design 11 Project Retrospective --
Sample Design 12 Team Adjournment --
Session Planning Worksheet.
Series Title: Jossey-Bass business & management series.
Other Titles: Core skills for facilitators, team leaders and members, managers, consultants, and trainers
Responsibility: Ingrid Bens.

Abstract:

Since the publication of the first edition of Facilitating with Ease! in 2000, this bestselling book has become the "go-to" reference for anyone who wants to become skilled in the art of  Read more...

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