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Fight Back : 81 Ways to Help You Save Money and Protect Yourself from Corporate Trickery.

Author: Ellen Roseman; ProQuest (Firm)
Publisher: Mississauga, Ont. : John Wiley & Sons Canada, 2013.
Edition/Format:   eBook : Document : English : 1st edView all editions and formats
Summary:
Ellen Roseman is a journalist who sticks up for ordinary Canadians. As a long-time advocate for consumer rights, she's become a brand name for activism and a champion at helping consumers fight back against injustices. Her columns appear three times a week in the Toronto Star and her popular blog, EllenRoseman.com, has been online since 2007. She's the author of seven books, including Money 101: Every Canadian's  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version
Roseman, Ellen
Fight Back : 81 Ways to Help You Save Money and Protect Yourself from Corporate Trickery
Somerset : John Wiley & Sons, Incorporated,c2012
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ellen Roseman; ProQuest (Firm)
ISBN: 9781118301487 111830148X
OCLC Number: 1058280758
Description: 1 online resource (247 pages)
Contents: Fight Back: 81 Ways to Help You Save Money and Protect Yourself from Corporate Trickery --
Contents --
Foreword --
Introduction --
Part 1: Outsmarting The Banks --
1. Get a Higher Interest Rate on Your Savings --
2. How to Fight Back when a Bank Cuts the Interest on Your Savings --
3. Look Beyond the Big Banks for Higher Savings Rates --
4. How to Get Higher Savings Rates without Getting Burned --
5. How to Trim the Bank's Service Charges --
6. How to Fight Back when You Miss a Discount You Deserve --
7. Challenge Bank Fees for RRSPs and Other Registered Plans --
8. Watch Out for Foreign Exchange Conversion Fees --
9. Find the Best Credit Cards for Rewards and Benefits --
10. Find the Best Credit Card if You Carry a Balance --
11. Watch Out for Credit Card Balance Transfers --
12. Watch Out for Expensive Credit Card Insurance --
13. Beware of Penalties when You Break a Closed Mortgage --
14. How a Customer Fought Back Against a Bank's Mortgage Penalty --
15. How to Avoid Interest Penalties when Paying Off Your Mortgage Early --
16. Why It Pays to Know Your Rights --
17. How to Outsmart the Banks at Their Own Game --
18. How to Get the Best Service from a Bank --
19. How to Get the Best Service from a Bank if You Own a Business --
Part 2: Keeping Your Finances on Track --
20. How to Check on Your Credit Report and Credit Score --
21. How to Correct Errors on Your Credit Report --
22. How to Fight Back when Your Credit History Is a Mess --
23. How to Make Sure Your Credit History Stays Healthy --
24. How to Fight Back Against Bad Financial Advice --
25. How to Make Sure You Have the Right Investments --
26. How to Fight for Your Rights as an Investor --
27. How to Recover Losses on Unsuitable Investments --
28. How to Fight Back Against the Canada Revenue Agency --
29. How to Avoid Getting Penalized on Your Tax-Free Savings Account. 30. How to Fight Back by Using the Taxpayer Bill of Rights --
Part 3: Taming Your Telecom Costs --
31. How to Negotiate for Better Rates with a Telecom Supplier --
32. How to Cut the Cost of Your Home Phone Service --
33. How to Save Money on Your Internet Service --
34. How to Cut the Cost of Your Cable TV Service --
35. How to Save Money on Your Telecom Bills and Get Better Service --
36. How to Buy a Wireless Phone without a Contract --
37. How a Customer Fought Back Against Cancellation Fees --
38. How to Save Money with a Prepaid Wireless Plan --
39. Avoid Data Roaming Charges when You Travel --
40. How a Bell Customer Fought a 10,000 Bill for Data Roaming --
41. Watch Out for Premium Text Messages on Your Wireless Phone --
42. How to Get the Best Value for Your Telecom Dollars --
43. How to Cut Your Telecom Costs --
44. How We Helped a Household Slash Its Telecom Costs --
45. How to Make Effective Telecommunications Complaints --
46. How to Fight Back Against Big Telecom --
Part 4: Stretching Your Travel Dollars --
47. How to Fight Back when an Airline Damages Your Luggage --
48. How to Fight Airline Rules That Do Not Make Sense --
49. How to Fight Back when a Cruise Line Loses Your Luggage --
50. How to Complain to the Canadian Transportation Agency --
51. How to Enforce Your Airline Flight Rights --
52. How to Cross the Border with Your Travel Documents in Order --
53. What to Do with Your Prescription Drugs when You Travel --
54. How to Avoid Getting in Trouble when Booking Hotels Online --
55. How to Avoid Being Denied a Refund on Unused Hotel Rooms --
56. How to Avoid Paying Medical Bills when Crossing the Border --
57. How to Choose Trip Cancellation and Trip Interruption Insurance --
58. How to Fight Back when Your Trip Cancellation Claim is Denied --
59. How to Avoid Losing the Travel Reward Points You Collected. 60. How to Fight Back Against a Car Rental Company's Damage Claim --
Part 5: Fighting Back Against Poor Retail Service --
61. How to Fight Back when a Store Refuses to Give a Refund --
62. How to Get Your Money Back when You Pay with Your Credit Card --
63. How to Return a Purchase That You Make Online --
64. How to Avoid Getting into Trouble with Online Purchases --
65. How to Fight Back Against Online Fraud --
66. How to Fight Back when You Find a Pricing Error --
67. How to Fight Back Against Automatic Renewals --
68. How to Avoid Losing Money on a Gym Membership --
69. How to Decide on Getting an Extended Warranty --
Part 6: Protecting Your Big-Dollar Purchases of Cars and Houses --
70. How to Fight Back when Your Car Does Not Work Properly --
71. How to Fight Back Against Car Leasing Charges --
72. How Not to Get Stung when Buying a Newly Built Home --
73. How to Fight Back in a Phony Real Estate Bidding War --
74. How to Resolve Issues with Your Energy Utility --
75. How to Fight Back Against Rogue Movers --
Part 7: Using Your Communication Skills and The Courts --
76. How to Write the Perfect Complaint Letter --
77. How to Create a Circle of Eyes on a Company You Want to Fight --
78. How to Be Patient, Persistent and Prepared --
79. How to Use Twitter to Put Pressure on a Business --
80. How to Deal with a Lawyer if You Have a Consumer Problem --
81. How to Fight Back in Small Claims Court --
Index.

Abstract:

Ellen Roseman is a journalist who sticks up for ordinary Canadians. As a long-time advocate for consumer rights, she's become a brand name for activism and a champion at helping consumers fight back against injustices. Her columns appear three times a week in the Toronto Star and her popular blog, EllenRoseman.com, has been online since 2007. She's the author of seven books, including Money 101: Every Canadian's Guide to Personal Finance and Money 201: More Personal Finance Advice for Every Canadian. She teaches investing and personal finance at the University of Toronto's continuing studies department and Ryerson University's Chang School, and is on the board of FAIR (Canadian Foundation for Advancement of Investor Rights) and Community Legal Education Ontario (CLEO).

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