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Front office management for the veterinary team

Author: Heather Prendergast
Publisher: St. Louis, MO : Elsevier, [2015]
Edition/Format:   eBook : Document : English : Second editionView all editions and formats
Summary:
A complete guide to veterinary office management, Front Office Management for the Veterinary Team, 2nd Edition focuses on the day-to-day front office skills you need to become a valuable member of the veterinary team. It covers duties ranging from scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Heather Prendergast
ISBN: 9780323291514 0323291511
OCLC Number: 1058136611
Description: 1 online resource (vii, 483 pages) : color illustrations
Contents: Veterinary health care team members --
The receptionist team --
Team leadership --
Veterinary ethics and legal issues --
Human resources --
Stress, burnout and compassion fatigue --
Practice design --
Technology in the office --
Outside diagnostic laboratory services --
Marketing --
Client communication and customer service --
Interacting with a grieving client --
Appointment management --
Medical records management --
Inventory management --
Controlled substances --
Logs --
Accounts receivable --
Pet health insurance and wellness plans --
Finance management --
Safety in the veterinary practice --
Security --
Clinical assisting --
Calculations and conversions --
Professional development.
Responsibility: Heather Prendergast, BS, AS, RVT, CVPM, Certified Veterinary Practice Manager, Synergie Consulting, Las Cruces, New Mexico.

Abstract:

A complete guide to veterinary office management, Front Office Management for the Veterinary Team, 2nd Edition focuses on the day-to-day front office skills you need to become a valuable member of the veterinary team. It covers duties ranging from scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes an updated chapter on pet health insurance and wellness programs as well as updated coverage of office procedures and.

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