A game of trust : Ombudsman report : investigation into the Ontario Lottery and Gaming Corporation's protection of the public from fraud and theft (eBook, 2007) [WorldCat.org]
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A game of trust : Ombudsman report : investigation into the Ontario Lottery and Gaming Corporation's protection of the public from fraud and theft

Author: André Marin; Ontario. Office of the Ombudsman.; Ontario Lottery and Gaming Corporation.
Publisher: [Toronto, Ont.] : Ombudsman Ontario, 2007.
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: André Marin; Ontario. Office of the Ombudsman.; Ontario Lottery and Gaming Corporation.
OCLC Number: 758445431
Notes: "March 2007."
Description: 1 online resource (80 pages)
Contents: Investigative process --
The OLG, a winning enterprise --
The rules of the game --
The retail relationship --
And the winner is --
Missed signals: Paul Rutherford's story --
Fighting to be heard: Bob Edmonds' story --
On the inside track --
Finders keepers --
The best things in life are free --
Not up to scratch --
Getting the inside story --
Inside or out --
The name game --
Damage control --
The awakening --
The numbers game: quantifying insider wins --
When the numbers don't add up --
Reputation renovation: the seven-point-plan --
Life after Oct. 25 --
You pays your money and you takes your chance: treatment of complaints --
Promotion and punishment: an imperfect fit --
The trouble with instant wins --
New game plan: under construction --
Self-serve checkers --
Sign your ticket --
Customer-facing screens --
Public education campaign --
Customer feedback --
Hindsight is 20-20 --
Promises, promises --
Why not just ban them --
Rebuilding trust: the retailer question --
The retailer contract --
Protecting the public trust --
Protesting too much --
Refereeing the game: the case for a regulator --
The road to reform --
Codifying decency --
Putting integrity to the test --
Failing the smell test --
Moving forward: rebuilding trust --
Recommendations --
The government of Ontario --
Ontario lottery and gaming commission --
Cultural change --
KPMG recommendations --
Insiders --
Complaint handling --
Corporate investigations --
Statistical record-keeping --
Responses --
Appendix: OLG's self-analysis of response to Ombudsman's recommendations.
Other Titles: Grand jeu de la confiance :
Investigation into the Ontario Lottery and Gaming Corporation's protection of the public from fraud and theft, Ombudsman report
Responsibility: André Marin.
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