skip to content
Getting started in service design : a how-to-do-it manual for librarians Preview this item
ClosePreview this item
Checking...

Getting started in service design : a how-to-do-it manual for librarians

Author: Joe J Marquez; Annie Downey
Publisher: Chicago : ALA Neal-Schuman, an imprint of the American Library Association, 2017.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Service design involves users throughout the process of designing, implementing, and assessing services. A library is are open to all members of the community it serves, and is a user-centered process. In rethinking library services, they are rarely built from the ground up but must be allowed to evolve with their users. Marquez and Downey guide you through the service design process, from planning through writing  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: Joe J Marquez; Annie Downey
ISBN: 9780838915646 0838915647
OCLC Number: 985359538
Language Note: Text in English.
Notes: "A workbook that supplements, Library Service Design : A LITA Guide, by Joe J. Marquez and Annie Downey."
Description: xi, 107 pages : illustrations, forms ; 28 cm
Contents: About service design --
Getting started with evaluating services --
Project planning --
Service design tools --
Analysis and synthesis.
Responsibility: Joe J. Marquez and Annie Downey.

Abstract:

Service design involves users throughout the process of designing, implementing, and assessing services. A library is are open to all members of the community it serves, and is a user-centered process. In rethinking library services, they are rarely built from the ground up but must be allowed to evolve with their users. Marquez and Downey guide you through the service design process, from planning through writing your final report.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/985359538> # Getting started in service design : a how-to-do-it manual for librarians
    a schema:CreativeWork, schema:Book ;
    library:oclcnum "985359538" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/ilu> ;
    schema:about <http://dewey.info/class/025.5/e23/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/4429787851#Topic/bibliothek> ; # Bibliothek
    schema:about <http://experiment.worldcat.org/entity/work/data/4429787851#Topic/library_planning> ; # Library planning
    schema:about <http://experiment.worldcat.org/entity/work/data/4429787851#Topic/dienstleistungsangebot> ; # Dienstleistungsangebot
    schema:about <http://experiment.worldcat.org/entity/work/data/4429787851#Topic/design_thinking> ; # Design Thinking
    schema:about <http://experiment.worldcat.org/entity/work/data/4429787851#Topic/dienstleistung> ; # Dienstleistung
    schema:about <http://experiment.worldcat.org/entity/work/data/4429787851#Topic/produktgestaltung> ; # Produktgestaltung
    schema:about <http://experiment.worldcat.org/entity/work/data/4429787851#Topic/public_services_libraries> ; # Public services (Libraries)
    schema:about <http://id.loc.gov/authorities/classification/Z711> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/4429787851#Topic/public_services_libraries_evaluation> ; # Public services (Libraries)--Evaluation
    schema:author <http://experiment.worldcat.org/entity/work/data/4429787851#Person/marquez_joe_j_1970> ; # Joe J. Marquez
    schema:author <http://experiment.worldcat.org/entity/work/data/4429787851#Person/downey_annie_1974> ; # Annie Downey
    schema:bookFormat bgn:PrintBook ;
    schema:datePublished "2017" ;
    schema:description "Service design involves users throughout the process of designing, implementing, and assessing services. A library is are open to all members of the community it serves, and is a user-centered process. In rethinking library services, they are rarely built from the ground up but must be allowed to evolve with their users. Marquez and Downey guide you through the service design process, from planning through writing your final report."@en ;
    schema:description "About service design -- Getting started with evaluating services -- Project planning -- Service design tools -- Analysis and synthesis."@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/4429787851> ;
    schema:inLanguage "en" ;
    schema:name "Getting started in service design : a how-to-do-it manual for librarians"@en ;
    schema:productID "985359538" ;
    schema:workExample <http://worldcat.org/isbn/9780838915646> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/985359538> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/4429787851#Person/downey_annie_1974> # Annie Downey
    a schema:Person ;
    schema:birthDate "1974" ;
    schema:familyName "Downey" ;
    schema:givenName "Annie" ;
    schema:name "Annie Downey" ;
    .

<http://experiment.worldcat.org/entity/work/data/4429787851#Person/marquez_joe_j_1970> # Joe J. Marquez
    a schema:Person ;
    schema:birthDate "1970" ;
    schema:familyName "Marquez" ;
    schema:givenName "Joe J." ;
    schema:name "Joe J. Marquez" ;
    .

<http://experiment.worldcat.org/entity/work/data/4429787851#Topic/dienstleistungsangebot> # Dienstleistungsangebot
    a schema:Intangible ;
    schema:name "Dienstleistungsangebot"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/4429787851#Topic/produktgestaltung> # Produktgestaltung
    a schema:Intangible ;
    schema:name "Produktgestaltung"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/4429787851#Topic/public_services_libraries> # Public services (Libraries)
    a schema:Intangible ;
    schema:name "Public services (Libraries)"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/4429787851#Topic/public_services_libraries_evaluation> # Public services (Libraries)--Evaluation
    a schema:Intangible ;
    schema:name "Public services (Libraries)--Evaluation"@en ;
    .

<http://worldcat.org/isbn/9780838915646>
    a schema:ProductModel ;
    schema:isbn "0838915647" ;
    schema:isbn "9780838915646" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.