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Getting started in service design : a how-to-do-it manual

Author: Joe J Marquez; Annie Downey
Publisher: Chicago : ALA Neal-Schuman, an imprint of the American Library Association, 2017.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: Joe J Marquez; Annie Downey
ISBN: 9780838915646 0838915647
OCLC Number: 1065287832
Description: xi, 107 pages : illustrations ; 28 cm
Contents: About service design --
Getting started with evaluating services --
Project planning --
Service design tools --
Analysis and synthesis.
Responsibility: Joe J. Marquez, Annie Downey.

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