Getting started with evaluation (Book, 2014) []
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Getting started with evaluation

Author: Peter Hernon; Robert E Dugan; Joseph R Matthews
Publisher: Chicago : ALA Editions, an imprint of the American Library Association, 2014.
Edition/Format:   Print book : EnglishView all editions and formats

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Genre/Form: Problems and exercises
Problems, exercises, etc
Problèmes et exercices
Document Type: Book
All Authors / Contributors: Peter Hernon; Robert E Dugan; Joseph R Matthews
ISBN: 9780838911952 0838911951
OCLC Number: 905186924
Description: x, 242 pages : illustrations ; 23 cm
Contents: Evaluation --
Evidence-based planning and decision making --
Library metrics --
Internal evaluation for planning and decision making --
External evaluation to inform stakeholders and to guide continuous improvement --
Measuring satisfaction --
Measuring service quality --
Measuring return on investment (ROI) --
Measuring the value of the library and its services --
Using and communicating the results --
Positive organizational change.
Responsibility: Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.


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