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The Handbook of Customer Satisfaction and Loyalty Measurement.

Author: Nigel HILL; Jim ALEXANDER
Publisher: Gower Publishing Ltd, 2006.
Edition/Format:   Print book : 3
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Document Type: Book
All Authors / Contributors: Nigel HILL; Jim ALEXANDER
ISBN: 0566087448 9780566087448
OCLC Number: 1074381806

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