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Having hard conversations

Author: Jennifer Abrams
Publisher: Thousand Oaks, Calif. : Corwin, [2009] ©2009
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

Having Hard Conversations is designed to teach adults to talk to one another about difficult issues.

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Genre/Form: Electronic books
Additional Physical Format: Print version:
Abrams, Jennifer.
Having hard conversations
(DLC) 2008038185
(OCoLC)244068432
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Jennifer Abrams
ISBN: 9781452276502 1452276501 9781452295664 1452295662
OCLC Number: 865093450
Description: 1 online resource
Contents: What are hard conversations and why should we have them? --
Why we hesitate having hard conversations --
Questions to ask yourself before having the hard conversation --
What's the real problem? Finding the professional language to name it --
Making a plan --
Scripting your initial comments --
The whats, wheres and whens of having the hard conversation --
What if? Other types of hard conversation --
Conclusion.
Responsibility: Jennifer Abrams ; foreword by Arthur L. Costa.
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"A straightforward, practical and useful guide for engaging in difficult conversations." -- Lauren Levin "This book has already changed my life. Just by reading it, my courage to have hard Read more...

 
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