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Helping Skills for Human Service Workers : Building Relationships and Encouraging Productive Change.

Author: Kenneth France; Kim Weikel
Publisher: Springfield, IL : Charles C. Thomas Publisher, Limited, 2019.
Edition/Format:   eBook : Document : English : 4th edView all editions and formats
Summary:
This updated and expanded fourth edition continues the theme of the previous edition emphasizing the current supporting research towards the building of relationships, and encouraging productive change between human service workers and their clients. Chapter 1 discusses several basic issues regarding the development and use of helping skills. Chapter 2 explores common modes of response. Chapter 3 encounters several  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
France, Kenneth.
Helping Skills for Human Service Workers : Building Relationships and Encouraging Productive Change.
Springfield, IL : Charles C. Thomas Publisher, Limited, ©2019
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kenneth France; Kim Weikel
ISBN: 9780398093051 0398093059
OCLC Number: 1121141027
Notes: Saying That Something "Makes" the Client Act or Feel Certain Ways
Description: 1 online resource (405 pages)
Contents: Intro; HELPING SKILLSFOR HUMAN SERVICE WORKERS; ABOUT THE AUTHORS; PREFACE; ACKNOWLEDGMENTS; CONTENTS; HELPING SKILLSFOR HUMAN SERVICE WORKERS; Chapter 1 INTRODUCTION; ENCOURAGING CLIENT AUTONOMY AND SELF-EFFICACY; REWARDS AND COSTS OF USING HELPING SKILLS; MAKING PROGRESS; THE ROLE OF PRACTICE; INTRODUCTIONS; YOUR CURRENT SKILLS; FEEDBACK; SUMMARY; Chapter 2 FIVE WAYS OF RESPONDING; ADVICE; ANALYSIS; SYMPATHY/REASSURANCE; INTERROGATION; Open Probes and Questions; Closed Probes and Questions; Questions to Avoid; REFLECTION; Emotional Levels of Reflection SEQUENCES AND COMBINATIONS OF RESPONSESMULTIPLE-CHOICE QUESTIONS; SHORT-ANSWER QUESTIONS; POSSIBLE ANSWERS FOR SHORT-ANSWER QUESTIONS; FILL-IN-THE-RESPONSE QUESTIONS; POSSIBLE ANSWERS FOR FILL-IN-THE-RESPONSE QUESTIONS; SUMMARY; Chapter 3 CREATING POSITIVE RELATIONSHIPS; EMPATHY; WARMTH; GENUINENESS; ALLIANCE; HELPING AS A FORM OF LEADERSHIP; MULTIPLE-CHOICE QUESTIONS; SHORT-ANSWER QUESTIONS; POSSIBLE ANSWERS FOR SHORT-ANSWER QUESTIONS; FILL-IN-THE-RESPONSE QUESTIONS; POSSIBLE ANSWERS FOR FILL-IN-THE-RESPONSE QUESTIONS; SUMMARY; Chapter 4 PROBLEM SOLVING; EXPLORING THOUGHTS AND FEELINGS CONSIDERING ALTERNATIVESDEVELOPING A PLAN; MULTIPLE-CHOICE QUESTIONS; SHORT-ANSWER QUESTIONS; POSSIBLE ANSWERS FOR SHORT-ANSWER QUESTIONS; FILL-IN-THE-RESPONSE QUESTIONS; POSSIBLE ANSWERS FOR FILL-IN-THE-RESPONSE QUESTIONS; SUMMARY; Chapter 5 FINE-TUNING; USING TOO MUCH AUTHORITY; Asking Unnecessary Closed Questions; Asking Three or More Questions in a Row without Reflecting Any of the Client's Responses; Asking "Why" Questions; Asking Multiple Questions; Routinely Making Reflections into Questions; Starting the Interaction by Taking Responsibility for Solving the Client's Problems Making Judgmental CommentsOffering General Observations about Life; Giving Advice; Suggesting Options Too Soon; Focusing on Someone Other Than the Client; Inappropriately Changing the Topic; Interrupting; Failing to Recognize Options Generated by the Client; Making Opinionated Exclamations; Offering to Take Action That the Client is Fully Capable of Doing; SPEAKING IN WAYS THAT FAIL TO DEMONSTRATE UNDERSTANDING; Using Terms Such as "Situation," "Stuff," or "This" to Refer to Circumstances You Have Not Specifically Reflected; Failing to Reflect Feelings; Using Vague Feeling Terms Making a Statement Such as "Tell Me More" without First Reflecting What the Client Already Has Told YouAsking Questions the Client Has Already Answered; Saying "I See," "I Understand," or "I Know How You Feel"; Using Qualifiers That Diminish the Intensity of Your Comments When That Is Not Your Intent; Inappropriately Decreasing the Importance of an Event by Saying "Just"; Saying "You Know"; TALKING IN WAYS THAT SEEM ARTIFICIAL AND PROGRAMMED; Using Repetitive Phrases; Frequently Restating Exact Words Used by the Client; USING TERMS AND PHRASES THAT CAN HINDER MOVEMENT TOWARD PRODUCTIVE CHANGE

Abstract:

This updated and expanded fourth edition continues the theme of the previous edition emphasizing the current supporting research towards the building of relationships, and encouraging productive change between human service workers and their clients. Chapter 1 discusses several basic issues regarding the development and use of helping skills. Chapter 2 explores common modes of response. Chapter 3 encounters several ingredients that foster positive relationships. Chapter 4 presents a step-by-step approach to problem solving. Chapter 5 examines responses that can detract from efforts made. Chapt.

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