How To Deal With Difficult People: Smart Tactics for Overcoming the Problem. (Book, 2014) [WorldCat.org]
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How To Deal With Difficult People: Smart Tactics for Overcoming the Problem.

Author: Gill Hasson
Publisher: John Wiley & Sons, 2014.
Edition/Format:   Print book : English
Summary:

DON T LET PROBLEM PEOPLE GET TO YOU! Whether it s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain  Read more...

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Details

Document Type: Book
All Authors / Contributors: Gill Hasson
ISBN: 9780857085672 0857085670
OCLC Number: 941559845
Description: 208 s
Contents: Introduction vii Part One Dealing With Difficult People 1 1 Difficult People and Their Difficult Behaviour 3 2 Is It You? 17 3 Communicating With Difficult People 45 4 Standing Up to Difficult People 67 Part Two Putting It Into Practice 91 5 Dealing With Direct Hostility 93 6 Dealing With Indirect Hostility 117 7 Dealing With Passive People 143 Part Three When All Else Fails 161 8 Dealing With Impossible People 163 Conclusion 185 About the Author 189 Acknowledgements 191 Index 193

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Everything Hasson writes about is practical and easy to understand, making it ideal for anybody who sometimes finds it hard to talk to people (February 2015, PA Life)

 
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