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How to Talk to Absolutely Anyone : Confident Communication for Work, Life and Relationships.

Author: Mark Rhodes
Publisher: Newark : John Wiley & Sons, Incorporated, 2017.
Edition/Format:   eBook : Document : English : 2nd edView all editions and formats
Summary:

Talk to anyone, anytime, about anything with confidence. How to Talk to Absolutely Anyone is your personal handbook for stepping up your communication game.

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Genre/Form: Electronic books
Additional Physical Format: Print version:
Rhodes, Mark.
How to Talk to Absolutely Anyone : Confident Communication for Work, Life and Relationships.
Newark : John Wiley & Sons, Incorporated, ©2017
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Mark Rhodes
ISBN: 9780857087485 0857087487
OCLC Number: 1000453692
Notes: Resistance.
Description: 1 online resource (243 pages)
Contents: Cover; Title Page; Copyright; Contents; About the Author; Foreword by Armand Beasley; Introduction: Why You Should Want to Talk to Absolutely Anyone; Communication Is All About Understanding; We Notice Different Things; Part One: Common Fears and Barriers about Talking to Absolutely Anyone; Chapter 1: Fear --
Does It Hold You Back?; What Exactly Is Fear?; Your Mindset --
The Biggest Potential Barrier; Conclusion; Chapter 2: "I Don't Want to Experience Rejection"; Chapter 3: "I Worry about What Other People Might Think"; What Others Might Think of Your Interaction; Conclusion. Chapter 4: "I Hate Talking to Strangers --
Why Would I Want to?"Why Bother Talking to Strangers Anyway?; You Already Speak to More Strangers Than You Think; Conclusion; Part Two: The Four Stages of an Interaction; Chapter 5: Stage 1 --
Your Outcome and Starting a Conversation; Know the Outcome You Want!; Being Clear about Your Reasons for the Interaction; When/Where --
Based on the Environment; Other Environments; Who --
Who Do We Talk to Based on Who Looks Approachable?; The Curse of Getting Started; Chapter 6: How --
How Do You Mentally and Physically Approach?; Own Your Environment. Mental: VisualizeMental: The Other Person's Emotional State; Mental: Frames; Physical: How to Physically Approach Someone; Physical: Getting Their Attention; Physical: Opening Styles; One More Thing; Chapter 7: What --
What Do You Say?; Types of Opening Statements; Pace Their Reality or Meet Them Where They Are!; Spot the Start of Their Engagement; Keep It Simple with People You've Never Met Before; Topic Hints and Conversation Hijacking; Avoid Classic Chitchat for too Long; Chapter 8: Stage 2 --
Creating Curiosity and Interest; Leading Their Imagination; The Power of Stories. Chapter 9: Stage 3 --
Making a Connection and Being UnderstoodBeing Understood --
An Example; "What's Important to You?"; Making it Easier for People to Understand What You're Saying; What Words Are They Using?; Decision Strategies; Dealing with Questions; How Much Detail?; The Balance of Consistency and Variety; A Little Recognition and Appreciation Goes a Long Way; Are You Really Listening?; Chapter 10: Stage 4 --
Get Them to Take Action; Motivation; Talk as if It's Going to Happen; Capture Their Imagination; Have the Expectation of a Good Outcome; Go For It!; Narrow Choices Are Best! ObjectionsConclusion; Summary of the Stages of an Interaction; Part Three: Making Your Communication Even Better; Chapter 11: Making Your Voice Work for You; Tonality; Speed of Talking; Pauses; Intonation; Chapter 12: Common Pitfalls; I Got a Bad Response and Didn't Know How to Handle the Situation; Avoid Explaining too Much; Use "But" with Caution; Respond, Rather Than React; Chapter 13: Difficult Work and Business Conversations; A Difficult Meeting; Broken Promises, Missed Deadlines and Similar Situations; The Price Has Gone Up; The Art of Delegating; Work Done Badly; Tricky Appraisals.

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"...this book is a well written piece of art, which gives the reader practical skills and tips on how to start and maintain conversations in any situation." (Nursing Times, April 2018)

 
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