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Human factors and Web development

Author: Julie Ratner
Publisher: Mahwah, N.J. : Lawrence Erlbaum Associates, Publishers, 2003.
Edition/Format:   Print book : English : 2nd edView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Julie Ratner
ISBN: 0805842217 9780805842210 0805852255 9780805852257
OCLC Number: 1058309429
Notes: Previous ed.: / edited by Chris Forsythe, Eric Grose, Julie Ratner. 1998.
Reproduction Notes: Electronic reproduction. Palo Alto, Calif. : ebrary, 2006. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Description: x, 342 p. : ill. ; 24 cm.
Contents: Machine derived contents note: Preface --
List of Contributors --
PART I DIGITAL STRATEGY: PLANNING IN THE 21ST CENTURY --
1 Introduction --
Deborah J. Mayhew --
2 Universal Usability and the WWW --
Andrew Sears --
3 A Cultural Comparison of Website Design From a Usability --
Engineering Perspective --
Masaaki Kurosu --
PART II ANALYZE PHASE: TECHNIQUES AND PROCESSES --
4 Cost-Justifying Web Usability --
Deborah J. Mayhew and Randolph G. Bias --
5 Web User Interface Development at Oracle: How the Evolution --
of the Platform Influenced Our Products' Human-Factors Efforts --
Luke Kowalski --
6 Usability Metrics --
Robert Opaluch --
7 Learning About the User Experience on the Web With the --
Phone Usability Method --
Julie Ratner --
PART III DESIGN AND EVALUATION PHASES-RESEARCH IN --
EASE-OF-USE AND INNOVATIVE PERSPECTIVES --
8 Cognition and the Web: Moving From Theory to Web Design --
Mary P. Czerwinski and Kevin Larson --
9 Designing Improved Error Messages for Web Browsers --
Jonathan Lazar and Yan Huang --
10 Character Grid: A Simple Repertory Grid Technique --
for Website Analysis and Evaluation --
Marc Hassenzahl --
11 Eye-Hand Coordination During Web Browsing --
Mon-Chu Chen, John R. Anderson, and Myeong-Ho Sohn --
12 Designing Friction-free Experience for E-commerce Sites --
Pawan R. Vora --
13 Web Support for Context-Sensitive Interaction --
Chris Johnson and Yun-Maw Cheng --
14 Scent of the Web --
EdH. Chi --
15 Live Help Systems --
Johan Aberg and Nahid Shahmehri --
16 Trust in Cyberspace --
Brian P. Bailey, Laura J. Gurak, and Joseph A. Konstan --
Author Index --
Subject Index --
Preface --
List of Contributors --
PART I DIGITAL STRATEGY: PLANNING IN THE 21ST CENTURY --
1 Introduction --
Deborah J. Mayhew --
2 Universal Usability and the WWW --
Andrew Sears --
3 A Cultural Comparison of Website Design From a Usability --
Engineering Perspective --
Masaaki Kurosu --
PART II ANALYZE PHASE: TECHNIQUES AND PROCESSES --
4 Cost-Justifying Web Usability --
Deborah J. Mayhew and Randolph G. Bias --
5 Web User Interface Development at Oracle: How the Evolution --
of the Platform Influenced Our Products' Human-Factors Efforts --
Luke Kowalski --
6 Usability Metrics --
Robert Opaluch --
7 Learning About the User Experience on the Web With the --
Phone Usability Method --
Julie Ratner --
PART III DESIGN AND EVALUATION PHASES-RESEARCH IN --
EASE-OF-USE AND INNOVATIVE PERSPECTIVES --
8 Cognition and the Web: Moving From Theory to Web Design --
Mary P. Czerwinski and Kevin Larson --
9 Designing Improved Error Messages for Web Browsers --
Jonathan Lazar and Yan Huang --
10 Character Grid: A Simple Repertory Grid Technique --
for Website Analysis and Evaluation --
Marc Hassenzahl --
11 Eye-Hand Coordination During Web Browsing --
Mon-Chu Chen, John R. Anderson, and Myeong-Ho Sohn --
12 Designing Friction-free Experience for E-commerce Sites --
Pawan R. Vora --
13 Web Support for Context-Sensitive Interaction --
Chris Johnson and Yun-Maw Cheng --
14 Scent of the Web --
EdH. Chi --
15 Live Help Systems --
Johan Aberg and Nahid Shahmehri --
16 Trust in Cyberspace --
Brian P. Bailey, Laura J. Gurak, and Joseph A. Konstan --
Author Index --
Subject Index.
Responsibility: edited by Julie Ratner.
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