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Human resource management for the hospitality and tourism industries

Author: Dennis Nickson
Publisher: Amersterdam ; Boston : Butterworth-Heinemann, ©2007.
Edition/Format:   Print book : English : 1st edView all editions and formats
Summary:
Dennis Nickson takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries.
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Document Type: Book
All Authors / Contributors: Dennis Nickson
ISBN: 9780750665728 0750665726
OCLC Number: 123118072
Description: xiv, 305 pages : illustrations ; 25 cm
Contents: 1. The Nature of HRM in Hospitality and Tourism 2. Organisational Culture and the Search for Service Quality 3. Labour Markets 4. Recruitment and Selection 5. Equal Opportunities 6. Training and Development 7. Staff Health and Welfare 8. Employee Relations, Involvement and Participation 9. Performance Management 10. Remuneration Strategies in Hospitality and Tourism 11. Disciplinary and Grievance Procedures 12. Review of HRM in Tourism and Hospitality and Areas for Future Research
Responsibility: Dennis Nickson.

Abstract:

Utilising Human Resource Management (HRM) theory and practice, this work contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these  Read more...

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