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The Hungry Cowboy : service and community in a neighborhood restaurant

Author: Karla A Erickson
Publisher: Jackson : University Press of Mississippi, ©2009.
Edition/Format:   Print book : State or province government publication : EnglishView all editions and formats
Summary:
"At a Tex-Mex restaurant in a Minneapolis suburb, customers send Christmas and Hanukkah cards to the restaurant, bring in home-baked treats for the staff, and attend the annual employee party. One customer even posts in the entryway a sign commemorating the life of his dog. Diners and servers alike use the Hungry Cowboy as a place to gather, celebrate, relax, and even mourn. Moments such as these fascinate Karla A.  Read more...
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Details

Material Type: Government publication, State or province government publication, Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Karla A Erickson
ISBN: 9781604732061 1604732067 9781617030512 1617030511
OCLC Number: 245022009
Description: x, 191 pages ; 24 cm
Contents: Spaces in the marketplace : working, dining, and belonging at the HC --
Producing familiarity : servers at the Hungry Cowboy --
Consuming belonging : feeling "at home" at the Hungry Cowboy --
Managing service : training and the production of ambience --
Feeling like family : paternalism, loyalty, and work culture --
Conclusion : reflections on the Hungry Cowboy.
Responsibility: Karla A. Erickson.
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Abstract:

At a Tex-Mex restaurant in a Minneapolis suburb, customers send Christmas and Hanukkah cards to the restaurant, bring in home-baked treats for the staff, and attend the annual employee party. Diners  Read more...

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