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IM and SMS reference services for libraries.

Author: Bielskas.
Publisher: New York : Neal-Schuman Pub. Inc. 2013.
Series: Tech set, 19.
Edition/Format:   Print book : English
Summary:
Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think! This manual offers information on the technological aspects of providing such a service, as well as how to create a training program for librarians and how to build an internship program to expand the service. The authors walk you  Read more...
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Details

Document Type: Book
All Authors / Contributors: Bielskas.
ISBN: 9781555707828 1555707823
OCLC Number: 844731144
Description: 120 pages.
Series Title: Tech set, 19.
Responsibility: Amanda Bielskas; Kathleen M. Dreyer.

Abstract:

No. 19 in The Tech Set. Libraries that are considering incorporating IM or text services would find this book helpful.  Read more...

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