Improve your communication skills
The ability to communicate is one of the most important attributes needed to conduct business. Alan Barker's jargon-free guide shows how to get the message across every time, verbally and visually
1 online resource (viii, 145 pages) : illustrations
9780749451851, 9780749448226, 0749451858, 0749448229
159935085
About this book; The process ofcommunication; How conversations work; Seven ways to improve your conversations; The skills of enquiry; The skills of persuasion; Interviews: holding a formal conversation; Making a presentation; Putting it in writing
At head of series titles: The Sunday times
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