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The improvement guide : a practical approach to enhancing organizational performance

Author: Gerald J Langley
Publisher: San Francisco : Jossey-Bass, ©2009.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:
This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new  Read more...
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Gerald J Langley
ISBN: 9780470192412 0470192410
OCLC Number: 236325893
Description: xxi, 490 pages : illustrations ; 25 cm
Contents: Changes that result in improvement --
Skills to support improvement --
Improvement case studies --
The science of improvement --
Using the model for improvement --
Developing a change --
Testing a change --
Implementing a change --
Spreading improvements --
Integrating methods for the improvement of value --
Improving large or complex systems --
Case studies of improvement efforts --
Making the improvement of value a business strategy --
Developing improvement capability.
Responsibility: Gerald J. Langley [and others].
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Abstract:

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings.  Read more...

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