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Improving quality in outpatient services

Author: Carole S Guinane; Noreen Davis
Publisher: [Place of publication not identified] : Productivity Press, 2011.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
A valuable reference for those involved in the field of ambulatory patient care, Improving Quality in Outpatient Services offers time-tested instruction on how to create a world-class outpatient program. It supplies a high-level overview of current opportunities, national quality programs, and challenges?outlining the policies, procedures, and plans required for success.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
(DLC) 2011026830
(OCoLC)617619377
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Carole S Guinane; Noreen Davis
ISBN: 9781439895269 1439895260 9781439850619 1439850615
OCLC Number: 1027139634
Description: 1 online resource (300 pages : 29 illustrations
Contents: Defining Outpatient Healthcare; Outpatient Quality; National Health Statistics Reports; Outpatient Quality Initiatives (HOP QDRP); Clinical Performance Measures for Ambulatory Care; ASC Quality Collaboration; American Medical Association (AMA); Safe Injection Practices Coalition; Safe Practices for Better Healthcare; ; Creating a Structure for Quality and Safety ; Simplicity Is Best; Tie Your Quality Strategy to Your Mission, Vision, and Values; Appoint a Governing Body; Leader Selection; The Medical Staff, Nurses, and Allied Health Professionals; Meetings, Minutes, and Keeping a Calendar; Quality Program Topics; Engineering the Customer Connection; Quality Function Deployment; Kaizen; Plan, Do, Check, and Act (PDCA), And Six Sigma; Three Types of Waste; CSP Number 1: Keep Wait Times to a Minimum; CSP Number 2: Make a Good Impression; CSP Number 3: Be Open and Honest; CSP Number 4: Don't Blame the Customer; CSP Number 5: Ask Questions; CSP Number 6: It's Not a Meat Market; CSP Number 7: Follow Through; CSP Number 8: No Medical Mumbo Jumbo; CSP Number 9: Work as a Team; CSP Number 10: Relate to the Person; Policies, Procedures, and Plans; Staying True to Your Mission, Vision, and Value; Creating Lean and Useful Documents; Regulatory Requirements for Documents; The Users of Policies, Procedures, And Plans; Use Reference Manuals and Association Books; Document Format; Documents to Create and Have on Hand; Reviewing and Revising Your Documents; ; The Human Resource Factor ; Overview; Quality and the HR Factor; Creating Complete HR Files; Health Care Quality Improvement Act (HCQIA) of 1986; Vendor and Contract Files; Clinical Contract Employee Requirement and Files; Monitoring, Collecting, and Analyzing Data; HR Training to Promote Safety and Quality; Audits and Auditors; ; Measuring Quality and SafetyMeasurement; Induction, Deduction, and the Scientific Method; Case Study; Scorecards for Outpatient Services; Rewarding Based on Performance; ; Medication Safety; Safety Overview; Formulary, Consulting Pharmacist, And Tools; High-Alert Medications; Look-Alike Sound-Alike Medications (LASAs); Contrast Media; Anticoagulants; Insulin; Chemotherapy; Injection Safety and Multiuse Medication Vials; Labeling Medications and Containers; Medication Reconciliation; Sample Medications; Storing and Securing Medications; Medication Safety Reporting; Adverse Drug Reaction Reporting; ; Infection Prevention in the Ambulatory Setting; Infection Prevention and Control; Infection Control and Prevention Structure; Disaster Planning and Outbreak Investigation; Infection Control and Prevention Committee; Infection Control and Prevention Plan; Surveillance; Bloodborne Pathogens; Sharps: Engineering Safety Mechanisms; Multiuse Vials and Single-Use Vials; Environmental Cleaning and Disinfection; Sterilization, Disinfection, And Cleaning; Recommended Sterilization Resources; Measurement; Mandatory Staff Training in Infection Prevention; Infection Prevention Resources; ; Clinical Documentation; History; Meaningful Use; Electronic Health Records (EHRs); Meaningful Use Quality Implications; The Purpose of Clinical Documentation; Authentication and Completion of Medical Records; Problem Lists; Allergy and Sensitivity Documentation; Ambulatory Surgery Center Documentation; Communication; Security and Retention of Medical Records; Regulatory Requirements; ; Risk Management and Safety; Introduction; Challenges and Opportunity in the Ambulatory Setting; Common Causes of Errors in the Ambulatory Setting; Building Your Safety Program; Patient Safety Culture; National Patient Safety Goals; Universal Protocol; Surgical and Anesthesia Safety; Airway Maintenance; Malignant Hyperthermia; Postanesthesia. Monitoring; Environmental Safety; MRI Safety; Radiation Safety; Surgical Fires; Work Flow Analysis and Redesign; Safety Program Training; What to Do If You Experience a Safety Event; Use of RCA and FMEA Tools; ; Licensing, Deemed Status, Accreditation, and Certification; Defining Licensing, Deemed Status, Accreditation, and Certification; Why Become Accredited?; Certification of Programs; Ambulatory Accreditation and Certification Programs; Survey Preparation; Accreditation Listing; ; Practice Makes Perfect; Why Practice?; PDPC and FMEA; 5 Whys; Using Checklists to Improve Safety and Quality; Codes and Drills; Scenario Training; Scenario Example for Endoscopy; ; Appendices; Checklist on Policies, Procedures, And Plans for an Outpatient Setting; Quality Glossary; Quality Reporting Measures; Infection Prevention Plan Example; Risk Assessment; Medical Record Review Criteria Audit; Safety Management Program; Root Cause Analysis and Corrective Action Plan; State Contacts for Ambulatory Licensing and Standards; Patient Education Pathway Example Index Each chapter concludes with a Summary, Key Points, and Sources.
Responsibility: Carole Guinane, Noreen Davis.

Abstract:

A valuable reference for those involved in the field of ambulatory patient care, Improving Quality in Outpatient Services offers time-tested instruction on how to create a world-class outpatient program. It supplies a high-level overview of current opportunities, national quality programs, and challenges?outlining the policies, procedures, and plans required for success.

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... hits the mark as both a roadmap and practical guide. ... Carole Guinane and Noreen Davis bring a wealth of practical experience to the table ... . Their nursing backgrounds coupled with their Read more...

 
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