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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/956952825 Title: Improving the airport customer experience Author: Bruce J Boudreau; Greg Detmer; Susan Tam; Stephanie Box; Ryan Burke; Joanne Paternoster; Lou Carbone; National Research Council (U.S.). Transportation Research Board,; Airport Cooperative Research Program,; United States. Federal Aviation Administration, Publisher: Washington, D.C. : Transportation Research Board, 2016. ISBN/ISSN: 9780309375580 0309375584 OCLC:956952825

  
  

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Improving the airport customer experience

Author:	Bruce J Boudreau; Greg Detmer; Susan Tam; Stephanie Box; Ryan Burke; All authors
Publisher:	Washington, D.C. : Transportation Research Board, 2016.
Series:	ACRP report, 157.
Edition/Format:	Print book : English
Summary:	"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers."--Publisher's description  Read more...
Rating:	(not yet rated) 0 with reviews - Be the first.
Subjects	Airports -- Customer services. Aviation. Airport operations. View all subjects
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