Improving the airport customer experience (Book, 2016) [WorldCat.org]
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Improving the airport customer experience
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Improving the airport customer experience

Author: Bruce J BoudreauGreg DetmerSusan TamStephanie BoxRyan BurkeAll authors
Publisher: Washington, D.C. : Transportation Research Board, 2016.
Series: ACRP report, 157.
Edition/Format:   Print book : English
Summary:
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could  Read more...
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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Bruce J Boudreau; Greg Detmer; Susan Tam; Stephanie Box; Ryan Burke; Joanne Paternoster; Lou Carbone; National Research Council (U.S.). Transportation Research Board,; Airport Cooperative Research Program,; United States. Federal Aviation Administration,
ISBN: 9780309375580 0309375584
OCLC Number: 956952825
Description: 230 pages : illustrations (some color), charts ; 28 cm
Series Title: ACRP report, 157.
Responsibility: Bruce J. Boudreau, Greg Detmer, Susan Tam, Stephanie Box, Ryan Burke, Joanne Paternoster, Lou Carbone.

Abstract:

"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers."--Publisher's description

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