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Inspectors and enforcement at the front line of government

Author: Steven Van de Walle; Nadine Raaphorst
Publisher: Cham, Switzerland : Palgrave Macmillan, [2019]
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This book explores the social dynamics of the interaction between inspectors and their inspectees in the public sector. Government inspectors have a crucial role in enforcing rules and standards. The role of inspectors has changed. Their task is no longer to merely inspect and enforce, but also to educate, to negotiate, and to make compromises. Their decisions come about as a result of an interaction with  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Van de Walle, Steven.
Inspectors and Enforcement at the Front Line of Government.
Cham : Palgrave Macmillan US, ©2018
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Steven Van de Walle; Nadine Raaphorst
ISBN: 9783030040581 3030040585
OCLC Number: 1081000191
Notes: Includes index.
Chapter 7 Power Dynamics and Power Asymmetries in the Interaction Between Street-Level Inspectors and Inspectees
Description: 1 online resource
Contents: Intro; Contents; Notes on Contributors; List of Figures; List of Tables; Chapter 1 Introduction: The Social Dynamics of Daily Inspection Work; Inspectors as Street-Level Bureaucrats; The Social Dynamics of Inspection; References; Chapter 2 Studying Uncertainty in Decision Making by Street-Level Inspectors; Introduction; Existing Research on Street-Level Inspectors; Existing Research on Uncertainty in Bureaucracies; Analytical Approach; Illustration-Street-Level Tax Inspectors; Kinds of Uncertainty; Dealing with Uncertainty; Conclusion and Ways Forward; References Chapter 3 Inspectors as Information-SeekersIntroduction; Positioning of the Chapter; Theoretical Positioning: Information-Seeking as Information Practice; Key Aspects; Information-Seeking Across Public Sectors; School Inspectors as Information-Seekers in Sweden, Germany (Lower-Saxony) and Norway; Information-Seeking in Swedish School Inspection; Information-Seeking in German School Inspection (Lower Saxony); Information-Seeking in Norwegian School Inspection; Common Issues and Challenges in the Information-Seeking Process; Concluding Remarks and Challenges for Research; References Chapter 4 Are You a True Offender? Bus Ticket Inspection as Deviance EnactmentIntroduction: Trouble on the Bus; Ticket Inspection Work as Deviance Enactment; A Constructionist Approach of Deviance to Account for Inspection Work; The Drama of Fare Evasion Enactment; Illustration: A Difficult Control Interaction; Avenues for Research; References; Chapter 5 Strict Enforcement or Responsive Regulation? How Inspector-Inspectee Interaction and Inspectors' Role Identity Shape Decision Making; Introduction: Problem Statement; Shift Toward Responsive Regulation and Its Challenges Guilty or Not? Inspectees' Characteristics and Inspectors' Role IdentityInspectees' Characteristics as an Indicator of Guilt; Inspectees' Guilt and Inspectors' Role Identity; Conclusion and Suggestions for Further Research; References; Chapter 6 Dynamics of Inspectors' Enforcement Styles; Introduction; Inquiry on Regulatory Enforcement; Enforcement Styles; Determinants of Inspectors' Choice of Enforcement Approaches; External Support for Regulatory Control; Organizational Influences on Enforcement Styles; Personal Values of Individual Inspectors Enforcement Outcome: Beyond Enforcement ComplianceRegulatory Contexts; Evidence from Environmental Officials as Inspectors in China; Changes in the Contextual Factors: Government and Organizational Supports; Changes in Environmental Orientations of Environmental Officials; Changes in Enforcement Styles; Changes in the Perceived Effectiveness of Regulatory Enforcement; An Overall Assessment: Changes in the Regulatory Preconditions; Reflection and Conclusion: Conceptual and Methodological Challenges for Research on Inspectors' Enforcement Styles; References
Responsibility: Steven Van de Walle, Nadine Raaphorst, editors.

Abstract:

This book explores the social dynamics of the interaction between inspectors and their inspectees in the public sector. Government inspectors have a crucial role in enforcing rules and standards. The role of inspectors has changed. Their task is no longer to merely inspect and enforce, but also to educate, to negotiate, and to make compromises. Their decisions come about as a result of an interaction with inspectees: Do I punish or do I let go? Do I negotiate or do I issue a fine? Do I believe what this inspectee is telling me? Using insights from public administration, regulation and sociology, this book looks at the daily work of a diverse group of inspectors such as tax inspectors, veterinary inspectors, school inspectors, environmental inspectors or health inspectors. Steven Van de Walle is Professor of Public Management at the Public Governance Institute, KU Leuven, Leuven, Belgium. His research focuses on public sector reform and service interactions between citizens and government. Nadine Raaphorst is Assistant Professor at the Institute of Public Administration, Leiden University, The Netherlands. Her research focuses on interactions between bureaucrats and citizens, and on street-level decision making.--

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