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Integrating social media into information systems : requirements, gaps, and potential solutions

Publisher: [Santa Monica, Calif.] : Rand Corporation, 2018.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Social media information is well suited to complement one of the U.S. Department of Homeland Security's (DHS's) key mission areas: vetting people seeking entry into the United States. Recognizing this potential, DHS is seeking to develop a screening capability that would enable bulk, automated analysis of social media information and that could be integrated into data systems that support vetting functions. DHS  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
(OCoLC)1041762120
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
ISBN: 9781977401205 1977401201
OCLC Number: 1050922544
Description: 1 online resource
Contents: Cover; Title Page; Preface; Contents; Figures and Tables; Summary; Acknowledgments; Abbreviations; CHAPTER ONE: Introduction; Background; Project Purpose and Approach; DHS Screening and the Potential for Social Media; Study Approach; Organization of This Report; CHAPTER TWO: Framework for Centralized Capability: Mission Requirements; Required Capabilities for a Centralized Function; Policy Challenges; CHAPTER THREE: Grappling with the Identity Resolution Challenge; Background and Context; Existing Research on Data Aggregation and Methods Underscore the Difficulty of Identity Resolution Implementing Identity Resolution: Insights from Expert InterviewsConsiderations for DHS Implementation of Identity Resolution; Approaches to Identity Resolution; CHAPTER FOUR: Evaluating Approaches to Social Media Screening; Framework for Social Media Screening Metrics; Metrics for Social Media Screening; Implementing and Refining Metrics over Time: Best Practices and Guidelines; Summary; CHAPTER FIVE: Conclusions and Recommendations; Identity Resolution Poses the Most Difficult Challenge; Public Trust and Countermeasures-Threading the Needle; Recommendations for Metrics Organizational, Resource, and Workforce CapacityAPPENDIXES; A. Expert Interview Methodology for Identity Resolution; B. Approaches to Identifying Potential Metrics; C. Detailed Findings on Online and Offline Data for International Populations; D. References for Detailed Findings on Online and Offline Data for International Populations; Bibliography
Responsibility: Douglas Yeung [and 12 others].

Abstract:

Social media information is well suited to complement one of the U.S. Department of Homeland Security's (DHS's) key mission areas: vetting people seeking entry into the United States. Recognizing this potential, DHS is seeking to develop a screening capability that would enable bulk, automated analysis of social media information and that could be integrated into data systems that support vetting functions. DHS asked the Homeland Security Operational Analysis Center to assist with understanding requirements for implementing, managing, and investing in a centralized social media vetting capability. Building on knowledge gained from previous and ongoing DHS efforts, the authors identify functional requirements and a framework for operational metrics for the proposed social media screening capabilities. They also provide recommendations on how to implement those capabilities, including recommending feasible approaches to cope with the challenge of correctly matching an online identity to an individual.

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