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The intercultural dynamics of multicultural working

Author: Manuela Guilherme; Evelyne Glaser; María del Carmen Méndez García
Publisher: Bristol [etc.] : Multilingual Matters, cop. 2010.
Series: Languages for Intercultural Communication and Education, 19.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

This book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses, from a  Read more...

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Document Type: Book
All Authors / Contributors: Manuela Guilherme; Evelyne Glaser; María del Carmen Méndez García
ISBN: 9781847692863 1847692869 9781847692856 1847692850
OCLC Number: 802931201
Description: XVII, 245 s. ; 21 cm.
Contents: FOREWORD - Michael S. ByramINTRODUCTION - Manuela GuilhermePART I - Ideas and Models in PerspectiveCh. 1 - Intercultural Conflict Interaction Competence: From theory to practice - Stella Ting-ToomeyCh. 2 - National Occupational Standards in Intercultural Working: Models of theory and assessment - Anne Davidson-Lund and John O'ReganCh. 3 - Training and Intercultural Education: The danger in `good citizenship' - Alison PhippsPART II - Intercultural Communication, Interaction, Management and Responsibility in Theory and PracticeCh. 4 - Intercultural Responsibility: Power and ethics in intercultural dialogue and interaction - Manuela Guilherme, Clara Keating and Daniel HoppeCh. 5 - Emotional Management: Expressing, interpreting and making meaning of feelings in multicultural teams - Alexandra KaarCh. 6 - Intercultural Interaction: A sense-making approach - Terence Mughan and Greg O'SheaCh. 7 - Communicative Interaction: Intercultural verbal and non-verbal interaction - Maria Luisa Perez Canado and Maria del Carmen Mendez GarciaCh. 8 - Ethnography: The use of observation and action research for intercultural learning - Katalin IllesCh. 9 - Biography: The role of experience in intercultural learning - Maria del Carmen Mendez Garcia and Maria Luisa Perez CanadoCh. 10 - Diversity Management: Negotiating representations in multicultural contexts - Clara Keating, Manuela Guilherme and Daniel HoppeCh. 11 - Working in Multicultural Teams - Evelyne GlaserPART III - Voices from the `Real' WorldCh. 12 - Intercultural Relations at the Workplace - Guenther Zoels and Thomas SilbermayrCh. 13 - Sharing Reflections on Intercultural Learning - Isabel Ferreira MartinsCh. 14 - Intercultural Education in International Management - Anneli Kansanen and Leena VohlonenCONCLUSION: Intercultural competence for professional mobility - Manuela Guilherme, Evelyne Glaser, Maria del Carmen Mendez-Garcia
Series Title: Languages for Intercultural Communication and Education, 19.
Responsibility: ed. by Manuela Guilherme, Evelyne Glaser and María del Carmen Méndez García.

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The book makes a highly valuable contribution to current understandings of the impact of mobility and globalisation in the day-to-day realities of companies and professionals and suggests engaging Read more...

 
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