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The interpersonal communication book

Author: Joseph A DeVito
Publisher: Boston, MA Pearson c 2007
Series: Pearson international edition.
Edition/Format:   Print book : English : 11. edView all editions and formats

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Joseph A DeVito
ISBN: 0205472885 9780205472888
OCLC Number: 255327414
Notes: Bibliography S. 349 - 381
Description: XXV, 404 Seiten
Contents: I. INTERPERSONAL COMMUNICATION PRELIMINARIES1. Universals of Interpersonal Communication The Importance of Interpersonal Communication The Nature of Interpersonal Communication Characteristics of Interpersonal Communication Forms of Interpersonal Communication Purposes of Interpersonal Communication Elements of Interpersonal Communication Source-Receiver Encoding-Decoding Messages Channel Noise Context Ethics Competence Axioms of Interpersonal Communication Interpersonal Communication Is a Transactional Process Interpersonal Communication Is Ambiguous Interpersonal Relationships May Be Symmetrical or Complementary Interpersonal Communication Refers to Content and Relationship Interpersonal Communication Is a Series of Punctuated Events Interpersonal Communication Is Inevitable, Irreversible, and Unrepeatable Reviewing Applying Experiencing 2. Culture in Interpersonal Communication Culture and Interpersonal Communication The Nature of Culture The Relevance of Culture The Aim of a Cultural Perspective How Cultures Differ Power Distances Masculine and Feminine Cultures Individual and Collective Orientation High- and Low-Context Cultures Intercultural Communication A Model of Intercultural Communication Principles for Improving Intercultural Communication Reviewing Applying Experiencing 3. The Self in Interpersonal Communication Dimensions of the Self Self-Concept Self-Awareness Self-Esteem Self-Disclosure Influences on Self-Disclosure Rewards of Self-Disclosure Dangers of Self- Disclosure: Risks Ahead Guidelines for Self-Disclosure Communication Apprehension The Nature of Communication Apprehension Theories of Communication Apprehension Management Reviewing Applying Experiencing 4. Perception in Interpersonal Communication Stages of Perception Stage One: Stimulation Stage Two: Organization Stage Three: Interpretation- Evaluation Stage Four: Memory Stage Five: Recall Implications of the Model of Perception Perceptual Processes Self-Fulfilling Prophecy Implicit Personality Theory Perceptual Accentuation Primacy-Recency Consistency Attribution Increasing Accuracy in Interpersonal Perception Analyze Perceptions Check Perceptions Reduce Uncertainty Increase Cultural Sensitivity Reviewing Applying Experiencing 5. Listening in Interpersonal Communication Stages of Listening Stage One: Receiving Stage Two: Understanding Stage Three: Remembering Stage Four: Evaluating Stage Five: Responding Implications of the Model of Listening Styles of Effective Listening Empathic and Objective Listening Nonjudgmental and Critical Listening Surface and Depth Listening Active and Inactive Listening Culture, Gender, and Listening Culture and Listening Gender and Listening Reviewing Applying Experiencing II. MESSAGES: VERBAL AND NONVERBAL 6. Universals of Verbal and Nonverbal Messages The Interaction of Verbal and Nonverbal Messages Meaning Principles Meanings Are in People Meanings Are More than Words and Gestures Meanings Are Unique Meanings Are Context-Based Message Principles Messages Are Packaged Messages Are Rule-Governed Messages Vary in Abstraction Messages Vary in Politeness Messages Vary in Inclusion Messages Vary in Directness Messages Vary in Assertiveness Reviewing Applying Experiencing 7. Verbal Messages Language Symbolizes Reality Intensional Orientation Allness Language Expresses Both Facts and Inferences Language Expresses Both Denotation and Connotation Language Can Criticize and Praise Language Can Obscure Distinctions Indiscrimination Polarization Static Evaluation Language Can Confirm and Disconfirm Talking with the Grief Stricken Sexism Heterosexism Racism Ageism Sexist, Heterosexist, Racist, and Ageist Listening Reviewing Applying Experiencing 8. Nonverbal Messages Nonverbal Communication Functions Impression Formation and Management Forming and Defining Relationships Structuring Conversation and Social Interaction Influence Emotional Expression Nonverbal Communication Channels Body Communication Facial Communication Eye Communication Touch Communication Paralanguage and Silence Spatial Messages Artifactual Communication Temporal Communication Nonverbal Communication and Culture Culture and Facial Expression Culture and Colors Culture and Touch Culture, Paralanguage, and Silence Culture and Time Reviewing Applying Experiencing 9. Messages and Conversation The Conversation Process Opening Feedforward Business Feedback Closing Conversational Management Initiating Conversations Maintaining Conversations Closing Conversations Conversational Problems: Prevention and Repair Preventing Conversational Problems: The Disclaimer Repairing Conversational Problems: The Excuse Gossip and the Grapevine Gossip The Grapevine Reviewing Applying Experiencing III. INTERPERSONAL RELATIONSHIPS 10. Universals of Interpersonal Relationships Characteristics of Interpersonal Relationships Psychological Data Explanatory Knowledge Personally Established Rules Stages in Interpersonal Relationships Contact Involvement Intimacy Deterioration Repair Dissolution Implications of the Model of Relationships Relationships in a Context of Culture and Technology Relationships and Culture Relationships and Technology Reviewing Applying Experiencing 11. Interpersonal Relationships: Growth and Deterioration Relationship Development Attraction Theory Social Exchange Theory Equity Theory Relationship Maintenance Reasons for Maintaining Relationships Rules for Maintaining Relationships Communication for Maintaining Relationships Relationship Deterioration Causes of Relationship Deterioration Effects of Relationship Deterioration Relationship Repair Interpersonal Repair Intrapersonal Repair Relationship Dissolution Strategies of Disengagement Dealing with a Breakup Reviewing Applying Experiencing 12. Interpersonal Relationships: Friendship, Love, Family, and Workplace Friendship Friendship Types Friendship and Communication Friendship, Culture, and Gender Love Love Types Love and Communication Love, Culture, and Gender Family Characteristics of Families Family Types Family and Communication Workplace Relationships Romantic Relationships Mentoring Relationships Networking Relationships Reviewing Applying Experiencing 13. Conflict in Interpersonal Relationships Principles of Interpersonal Conflict Conflict Is Inevitable Conflict Can Have Negative and Positive Effects Conflict Can Focus on Content and/or Relationship Issues Conflict Styles Have Consequences Conflict Is Influenced by Culture Conflict Management Stages Define the Conflict Examine Possible Solutions Test the Solution Evaluate the Solution Accept or Reject the Solution Conflict Management Strategies Win-Lose and Win-Win Strategies Avoidance and Active Fighting Strategies Force and Talk Strategies Face-Detracting and Face-Enhancing Strategies Verbal Aggressiveness and Argumentativeness Strategies Reviewing Applying Experiencing 14. Power in Interpersonal Relationships Principles of Power Some People Are More Powerful Than Others Power Can Be Increased or Decreased Power Follows the Principle of Less Interest Power Has a Cultural Dimension Power Is Frequently Used Unfairly Types of Power Referent Power Legitimate Power Expert Power Information or Persuasion Power Reward and Coercive Powers Communicating Power Speaking Power Nonverbal Power Listening Power Compliance Gaining and Compliance Resisting Empowering Others Reviewing Applying Experiencing Glossary of Interpersonal Communication Concepts Glossary of Interpersonal Communication Skills Bibliography Index Credits
Series Title: Pearson international edition.
Responsibility: Joseph A. DeVito


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