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ITIL foundation certification primer

Author: Joseph Nduhiu Mathenge
Publisher: [Place of publication not identified] : Technics Publicatons, 2018.
Edition/Format:   eVideo : Clipart/images/graphics : English
Summary:
Know the fundamentals of the Information Technology Infrastructure Library (ITIL). Learn about IT service management (ITSM) and be prepared for the ITIL Foundation Certification. This video contains: service management as a practice, the ITIL service lifecycle, generic concepts and definitions, key principles and models, technology and architecture, selected processes, selected functions, and selected  Read more...
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Details

Genre/Form: Study guides
Material Type: Clipart/images/graphics, Internet resource, Videorecording
Document Type: Internet Resource, Computer File, Visual material
All Authors / Contributors: Joseph Nduhiu Mathenge
OCLC Number: 1021185422
Notes: Title from resource description page (Safari, viewed January 31, 2018).
Performer(s): Presenter, Joseph Nduhiu Mathenge.
Description: 1 online resource (1 streaming video file (1 hr., 33 min., 16 sec.)) : digital, sound, color
Other Titles: Information Technology Infrastructure Library foundation certification primer
Responsibility: Joseph Nduhiu Mathenge.

Abstract:

Know the fundamentals of the Information Technology Infrastructure Library (ITIL). Learn about IT service management (ITSM) and be prepared for the ITIL Foundation Certification. This video contains: service management as a practice, the ITIL service lifecycle, generic concepts and definitions, key principles and models, technology and architecture, selected processes, selected functions, and selected roles.--Resource description page.

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