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Just culture : restoring trust and accountability in your organization

Author: Sidney Dekker
Publisher: Boca Raton, FL : CRC Press, Taylor & Francis Group, [2017] ©2017
Edition/Format:   eBook : Document : Fiction : English : Third editionView all editions and formats
Summary:
"A just culture is a culture of trust, learning and accountability. It is particularly important when an incident has occurred; when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning?."
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Dekker, Sidney.
Just culture.
Boca Raton : CRC Press, Taylor & Francis Group, [2017]
(DLC) 2015043204
(OCoLC)961820372
Material Type: Document, Fiction, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Sidney Dekker
ISBN: 9781472475763 1472475763 9781317109891 1317109899
OCLC Number: 1053887955
Description: 1 online resource (xxxii, 164 pages)
Contents: Case study: when does a mistake stop being honest? --
Retributive and restorative just cultures --
Case study: are all mistakes equal? --
Why do your people break the rules? --
Case study: hindsight and shooting down an airliner --
Safety reporting and honest disclosure --
Case study: a nurse's error became a crime --
The criminalization of human error --
Case study: industry responses to criminalization --
What is the right thing to do? --
Case study: there's never one "true" story.
Responsibility: Sidney Dekker.

Abstract:

How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning? This title looks at accountability in different ways and your impact on restoring  Read more...

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Comments on previous editions: 'Readers interested in organizational ethics and decision-making will benefit from the case studies and examples. Summing Up: Recommended. Lower- and upper-level Read more...

 
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