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Just listen : discover the secret to getting through to absolutely anyone. Summary.

Author: Mark Goulston; Soundview Executive Book Summaries.
Publisher: [Concordville, Pa.] : Soundview Executive Book Summaries ; [Norwood, Mass.] : [Distributed by Books24x7.com], ©2010.
Edition/Format:   eBook : Document : English
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Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Mark Goulston; Soundview Executive Book Summaries.
OCLC Number: 765146062
Notes: Caption title.
Summary of: Just listen : discover the secret to getting through to absolutely anyone / Mark Goulston. New York : American Management Association, c2010.
Available also for download as Adobe PDF and MP3 files and files compatible with Microsoft Reader and Palm Reader.
Description: 1 online resource
Contents: CONTENTS Foreword by Keith Ferrazzi xv Acknowledgments xvii SECTION I The Secret to Reaching Anyone 1 Who's Holding YOU Hostage? 2 A Little Science: How the Brain Goes from "No" to "Yes" SECTION II The Nine Core Rules for Getting Through to Anyone 25 3 Move Yourself from "Oh F#@& to OK" 4 Rewire Yourself to Listen 5 Make the Other Person Feel "Felt" 6 Be More Interested Than Interesting 7 Make People Feel Valuable 8 Help People to Exhale Emotionally and Mentally 9 Check Your Dissonance at the Door 10 When All Seems Lost-Bare Your Neck 11 Steer Clear of Toxic People SECTION III 12 Quick and Easy Ways to Achieve Buy-In and Get Through 12 The Impossibility Question 13 The Magic Paradox 14 The Empathy Jolt 15 The Reverse Play, Empathy Jolt #2 16 "Do You Really Believe That?" 17 The Power of "Hmmm . . ." 18 The Stipulation Gambit 19 From Transaction to Transformation 20 Side by Side 21 Fill in the Blanks 22 Take It All the Way to "No" 23 The Power Thank You and Power Apology SECTION IV Putting It All Together: Fast Fixes for Seven Challenging Situations 24 The Team from Hell 25 Climbing the Ladder 26 The Narcissist at the Table 27 Stranger in Town 28 The Human Explosion 29 Getting Through to Yourself 30 Six Degrees of Separation Afterword Index About the Author Keynotes/Workshops

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"Readers learn how to listen effectively, shift an angry or aggressive person into a calmer, more receptive state, and use empathy jolts to bridge a communication gap." --Business Insider "Just Read more...

 
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