Kindness Revolution, The. (eBook, 2006) [WorldCat.org]
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Kindness Revolution, The.

Author: Ed Horrell
Publisher: NY : AMACOM Books, 2006.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff - often underpaid and badly overworked - to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business, says  Read more...
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Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Horrell, Ed.
Kindness Revolution, The: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service.
NY : AMACOM Books, ©2006
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Ed Horrell
ISBN: 9780814429563 0814429564
OCLC Number: 1024258122
Description: 1 online resource (223 pages)

Abstract:

Despite years of focus on the importance of customer service, most businesses still have a lot to learn. Too many merely tweak a script, roll out a new offer, then disappear from the scene, leaving their frontline staff - often underpaid and badly overworked - to expertly, cheerfully handle all the real-life encounters with real-life customers who can make or break a company. That's no way to run a business, says customer service expert Ed Horrell. If you treat your frontline employees with indifference or disregard, you can expect them to treat your customers with indifference - and you can t.

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