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Know what you don't know : how great companies prevent problems before they happen

Author: Michael A Roberto
Publisher: Upper Saddle River, N.J. : Wharton School Pub., ©2009.
Edition/Format:   eBook : Document : English
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Roberto, Michael A.
Know what you don't know.
Upper Saddle River, N.J. : Wharton School Pub., ©2009
(DLC) 2008033221
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Michael A Roberto
ISBN: 0131568159 9780131568150
OCLC Number: 648448000
Description: 1 online resource (xxii, 202 pages) : illustrations
Contents: Acknowledgments xiiAbout the Author xvPreface xviChapter 1 From Problem-Solving to Problem-Finding 1Chapter 2 Circumvent the Gatekeepers 27Chapter 3 Become an Ethnographer 53Chapter 4 Hunt for Patterns 73Chapter 5 Connect the Dots 95Chapter 6 Encourage Useful Failures 119Chapter 7 Teach How to Talk and Listen 139Chapter 8 Watch the Game Film 161Chapter 9 The Mindset of a Problem-Finder 185Index 195
Responsibility: Michael A. Roberto.

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