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The knowing-doing gap : how smart companies turn knowledge into action

Author: Jeffrey Pfeffer; Robert I Sutton
Publisher: Boston, Mass. : Harvard Business School Press, ©2000.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"The so-called knowledge advantage is a fallacy - even though companies pour billions of dollars into training programs, consultants, and executive education. The reason is not that knowledge isn't important. It's that most companies know, or can know, the same things. Moreover, even as companies talk about the importance of learning, intellectual capital, and knowledge management, they frequently fail to take the
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Jeffrey Pfeffer; Robert I Sutton
ISBN: 1578511240 9781578511242 0585118299 9780585118291
OCLC Number: 41096359
Description: xv, 314 pages ; 24 cm
Contents: Knowing "what" to do is not enough --
When talk substitutes for action --
When memory is a substitute for thinking --
When fear prevents acting on knowledge --
When measurement obstructs good judgement --
When internal competition turns friend into enemies --
Firms that surmount the knowing-doing gap --
Turning knowledge into action --
Appendix: the knowing-doing survey.
Other Titles: How smart companies turn knowledge into action
Responsibility: Jeffrey Pfeffer, Robert I. Sutton.

Abstract:

Confronts the challenge of turning knowledge about how to improve performance into actions that produce measurable results. This book identifies the causes of the knowing-doing gap and explains how  Read more...

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