skip to content
Last resort : improving fairness and accountability in British Columbia's Income Assistance Program. Preview this item
ClosePreview this item
Checking...

Last resort : improving fairness and accountability in British Columbia's Income Assistance Program.

Author: Kim Carter; British Columbia. Office of the Ombudsman.; British Columbia. Legislative Assembly.; Canadian Electronic Library (Firm)
Publisher: Victoria, B.C. : Office of the Ombudsman, (Ottawa, Ontario : Canadian Electronic Library, 2009. 2011).
Series: British Columbia.; Office of the Ombudsman.; Public report; desLibris., Documents collection.
Edition/Format:   eBook : Document : State or province government publication : EnglishView all editions and formats
Summary:
The Ministry of Housing and Social Development (formerly the Ministry of Employment and Income Assistance) has, as one of its principal roles, ensuring that British Columbians who are in need receive the supports that we, as a society, have determined are appropriate. At the same time, it is required to assist those who are capable to prepare for, and obtain, employment. One of the continual challenges the ministry  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Electronic books
Additional Physical Format: Print version:
Material Type: Document, Government publication, State or province government publication, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Kim Carter; British Columbia. Office of the Ombudsman.; British Columbia. Legislative Assembly.; Canadian Electronic Library (Firm)
ISBN: 077266109X 9780772661098
OCLC Number: 1109955100
Notes: Kim Carter, Ombudsman.
Issued as part of the desLibris documents collection.
Description: 1 online resource (121 pages) : map, portrait, digital file.
Contents: Introduction --
Executive summary --
Background. The Ministry's services, standards and goals --
Investigative process --
Investigation. Applying for income assistance. The application process ; Stage one --
the pre-application process ; Changes in emergency/immediate needs assessment process ; Stage two --
the eligibility interview. Analysis ; Findings and recommendations ; Three-week work search. Work searches for single parents of children under three ; Findings and recommendations ; Emergency needs assessments/immediate needs assessments. Findings and recommendations ; Two-year financial independence requirement. Finding and recommendation ; Changes in the income assistance caseload. Findings and recommendations ; Persons with with persistent multiple barriers to employment (PPMB). The employment planning process ; PPMB eligibility criteria. Received income assistance for 12 of last 15 months. Finding and recommendation ; Confirmation of medical condition. Doctors' views on the employability of their patients ; Part five --
certification ; Supporting documentation ; Case summary Ms. P ; Finding and recommendation ; Medical condition that seriously impedes or precludes the ability to search for, accept or continue in employment. Finding and recommendation ; Employability screen. Finding and recommendation ; Reasonable steps to overcome barriers. PPMB assessment process. Case summary --
Mr. B. ; Analysis of PPMB assessment process ; Finding and recommendations ; PPMB reconsiderations. The number of PPMB clients ; Finding and recommendation ; Medical and other documentation requirements. Documents the ministry may require ; Requiring clients with chronic or ongoing conditions to resubmit medical documents. Diet supplements ; Medical transportation supplements ; Medical supplies ; Monthly nutritional supplements ; Short-term nutritional supplements ; Conclusion. Case summary --
Mr. W ; Finding and recommendation ; Requiring clients to submit new sets of documents for each benefit. Best practices ; Information-sharing
Series Title: British Columbia.; Office of the Ombudsman.; Public report; desLibris., Documents collection.
Other Titles: Improving fairness and accountability in British Columbia's Income Assistance Program.
More information:

Abstract:

The Ministry of Housing and Social Development (formerly the Ministry of Employment and Income Assistance) has, as one of its principal roles, ensuring that British Columbians who are in need receive the supports that we, as a society, have determined are appropriate. At the same time, it is required to assist those who are capable to prepare for, and obtain, employment. One of the continual challenges the ministry faces is how to distinguish between those who are capable of self-sufficiency and those who need ongoing assistance from society to ensure their well-being and enhance their ability to participate as useful and valued members of society. This significant role makes the ministry the face of British Columbia for those in our society who are facing serious economic, social and health challenges, or in some cases, challenges in all three areas. Consequently it is particularly important that the ministry model the fair, courteous, consistent, and reasonable treatment we would expect any person in British Columbia to receive when dealing with a public agency. This is reflected in the ministry's own core values of respect, empathy, equity, fairness, accountability, transparency and open communications. In the course of this investigation we have looked at whether certain procedures and practices of the ministry appear to reflect those values and are consistent with the ministry's stated goals and role. In this report, I made 26 findings and 28 recommendations for rectifying deficiencies and improving administrative processes. These focussed on the areas of the income assistance application process; the Persons with Persistent Multiple Barriers to Employment program; medical and other documentation requirements; and implementation of prior commitments. All but one of the recommendations was accepted by the ministry; some are already in the process of implementation and the ministry has committed to implementing the rest over the next two years.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/1109955100> # Last resort : improving fairness and accountability in British Columbia's Income Assistance Program.
    a schema:CreativeWork, schema:Book, schema:MediaObject ;
    library:oclcnum "1109955100" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/bcc> ;
    rdfs:comment "Unknown 'gen' value: sgp" ;
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/education_teaching_and_learning_examination> ; # Education--Teaching and learning--Examination
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/education> ; # Education
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/public_welfare_british_columbia> ; # Public welfare--British Columbia
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/audits> ; # Audits
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/employment_insurance> ; # Employment insurance
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/ombudsman> ; # Ombudsman
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/income_maintenance_programs> ; # Income maintenance programs
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/people_with_disabilities_employment> ; # People with disabilities--Employment
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/identification> ; # Identification
    schema:about <http://dewey.info/class/353.509711/e22/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/family> ; # Family
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/notarized> ; # Notarized
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/identity_document> ; # Identity document
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/health_health_treatment_medicine> ; # Health--Health treatment--Medicine
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/audit> ; # Audit
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/welfare_recipients_services_for_british_columbia> ; # Welfare recipients--Services for--British Columbia
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/notary_public> ; # Notary public
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/human_activities> ; # Human activities
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/health> ; # Health
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/people_with_disabilities_employment_british_columbia> ; # People with disabilities--Employment--British Columbia
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/disability> ; # Disability
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/non_compliance> ; # Non-compliance
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/public_welfare> ; # Public welfare
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/society_values_ethics> ; # Society--Values--Ethics
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/disabilities> ; # Disabilities
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/income_maintenance_programs_british_columbia> ; # Income maintenance programs--British Columbia
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/accessible> ; # Accessible
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/economy_business_and_finance_economic_sector_financial_and_business_service_insurance> ; # Economy, business and finance--Economic sector--Financial and business service--Insurance
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/welfare_recipients_services_for> ; # Welfare recipients--Services for
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/internal_audit> ; # Internal audit
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/education_school_further_education> ; # Education--School--Further education
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/compliance> ; # Compliance
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Organization/british_columbia_ministry_of_housing_and_social_development> ; # British Columbia. Ministry of Housing and Social Development.
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/employment> ; # Employment
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Place/british_columbia> ; # British Columbia.
    schema:about <http://experiment.worldcat.org/entity/work/data/196403199#Topic/accessibility> ; # Accessibility
    schema:alternateName "Improving fairness and accountability in British Columbia's Income Assistance Program." ;
    schema:bookFormat schema:EBook ;
    schema:contributor <http://experiment.worldcat.org/entity/work/data/196403199#Person/carter_kim> ; # Kim Carter
    schema:contributor <http://experiment.worldcat.org/entity/work/data/196403199#Organization/british_columbia_legislative_assembly> ; # British Columbia. Legislative Assembly.
    schema:contributor <http://experiment.worldcat.org/entity/work/data/196403199#Organization/british_columbia_office_of_the_ombudsman> ; # British Columbia. Office of the Ombudsman.
    schema:contributor <http://experiment.worldcat.org/entity/work/data/196403199#Organization/canadian_electronic_library_firm> ; # Canadian Electronic Library (Firm)
    schema:datePublished "2009" ;
    schema:description "The Ministry of Housing and Social Development (formerly the Ministry of Employment and Income Assistance) has, as one of its principal roles, ensuring that British Columbians who are in need receive the supports that we, as a society, have determined are appropriate. At the same time, it is required to assist those who are capable to prepare for, and obtain, employment. One of the continual challenges the ministry faces is how to distinguish between those who are capable of self-sufficiency and those who need ongoing assistance from society to ensure their well-being and enhance their ability to participate as useful and valued members of society. This significant role makes the ministry the face of British Columbia for those in our society who are facing serious economic, social and health challenges, or in some cases, challenges in all three areas. Consequently it is particularly important that the ministry model the fair, courteous, consistent, and reasonable treatment we would expect any person in British Columbia to receive when dealing with a public agency. This is reflected in the ministry's own core values of respect, empathy, equity, fairness, accountability, transparency and open communications. In the course of this investigation we have looked at whether certain procedures and practices of the ministry appear to reflect those values and are consistent with the ministry's stated goals and role. In this report, I made 26 findings and 28 recommendations for rectifying deficiencies and improving administrative processes. These focussed on the areas of the income assistance application process; the Persons with Persistent Multiple Barriers to Employment program; medical and other documentation requirements; and implementation of prior commitments. All but one of the recommendations was accepted by the ministry; some are already in the process of implementation and the ministry has committed to implementing the rest over the next two years."@en ;
    schema:description "Introduction -- Executive summary -- Background. The Ministry's services, standards and goals -- Investigative process -- Investigation. Applying for income assistance. The application process ; Stage one -- the pre-application process ; Changes in emergency/immediate needs assessment process ; Stage two -- the eligibility interview. Analysis ; Findings and recommendations ; Three-week work search. Work searches for single parents of children under three ; Findings and recommendations ; Emergency needs assessments/immediate needs assessments. Findings and recommendations ; Two-year financial independence requirement. Finding and recommendation ; Changes in the income assistance caseload. Findings and recommendations ; Persons with with persistent multiple barriers to employment (PPMB). The employment planning process ; PPMB eligibility criteria. Received income assistance for 12 of last 15 months. Finding and recommendation ; Confirmation of medical condition. Doctors' views on the employability of their patients ; Part five -- certification ; Supporting documentation ; Case summary Ms. P ; Finding and recommendation ; Medical condition that seriously impedes or precludes the ability to search for, accept or continue in employment. Finding and recommendation ; Employability screen. Finding and recommendation ; Reasonable steps to overcome barriers. PPMB assessment process. Case summary -- Mr. B. ; Analysis of PPMB assessment process ; Finding and recommendations ; PPMB reconsiderations. The number of PPMB clients ; Finding and recommendation ; Medical and other documentation requirements. Documents the ministry may require ; Requiring clients with chronic or ongoing conditions to resubmit medical documents. Diet supplements ; Medical transportation supplements ; Medical supplies ; Monthly nutritional supplements ; Short-term nutritional supplements ; Conclusion. Case summary -- Mr. W ; Finding and recommendation ; Requiring clients to submit new sets of documents for each benefit. Best practices ; Information-sharing"@en ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/196403199> ;
    schema:genre "Electronic books"@en ;
    schema:genre "Government publication"@en ;
    schema:inLanguage "en" ;
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/196403199#Series/public_report_no_45_to_the_legislative_assembly_of_british_columbia> ; # Public report no. 45 to the Legislative Assembly of British Columbia ;
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/196403199#Series/canadian_public_documents_collection> ; # Canadian Public Documents Collection
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/196403199#Series/deslibris_documents_collection> ; # [desLibris Documents Collection]
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/196403199#Series/public_report> ; # Public report ;
    schema:isPartOf <http://experiment.worldcat.org/entity/work/data/196403199#Series/deslibris> ; # desLibris.
    schema:isSimilarTo <http://worldcat.org/entity/work/data/196403199#CreativeWork/> ;
    schema:name "Last resort : improving fairness and accountability in British Columbia's Income Assistance Program."@en ;
    schema:productID "1109955100" ;
    schema:url <http://deslibris.ca/ID/220980> ;
    schema:url <https://www.deslibris.ca/ID/220980> ;
    schema:url <http://www.deslibris.ca/ID/220980> ;
    schema:url <http://celarc.ca/cppc/220/220980.pdf> ;
    schema:url <http://www.llbc.leg.bc.ca/public/PubDocs/bcdocs/455480/2009_03_23_Last_Resort_news_release_and_backgrounder.pdf> ;
    schema:url <http://www.ombud.gov.bc.ca/resources/reports/Public_Reports/Public_Report_No_45.pdf> ;
    schema:url <http://www.llbc.leg.bc.ca/public/PubDocs/bcdocs/455480/Public_Report_No_45.pdf> ;
    schema:url <https://ezproxy.kpu.ca:2443/login?url=http://www.deslibris.ca/ID/220980> ;
    schema:url <http://books.scholarsportal.info/viewdoc.html?id=/ebooks/ebooks0/gibson_cppc/2010-08-06/5/10360506> ;
    schema:url <http://site.ebrary.com/id/10360506> ;
    schema:url <http://public.eblib.com/choice/publicfullrecord.aspx?p=3266590> ;
    schema:url <http://www.ombud.gov.bc.ca/resources/press_releases/2009/2009%2003%2023%20Last_Resort_news_release_and_backgrounder.pdf> ;
    schema:workExample <http://worldcat.org/isbn/9780772661098> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/1109955100> ;
    .


Related Entities

<http://celarc.ca/cppc/220/220980.pdf>
    rdfs:comment "Click here for access" ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Organization/british_columbia_legislative_assembly> # British Columbia. Legislative Assembly.
    a schema:Organization ;
    schema:name "British Columbia. Legislative Assembly." ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Organization/british_columbia_ministry_of_housing_and_social_development> # British Columbia. Ministry of Housing and Social Development.
    a schema:Organization ;
    schema:name "British Columbia. Ministry of Housing and Social Development." ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Organization/british_columbia_office_of_the_ombudsman> # British Columbia. Office of the Ombudsman.
    a schema:Organization ;
    schema:name "British Columbia. Office of the Ombudsman." ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Organization/canadian_electronic_library_firm> # Canadian Electronic Library (Firm)
    a schema:Organization ;
    schema:name "Canadian Electronic Library (Firm)" ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Person/carter_kim> # Kim Carter
    a schema:Person ;
    schema:familyName "Carter" ;
    schema:givenName "Kim" ;
    schema:name "Kim Carter" ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Place/british_columbia> # British Columbia.
    a schema:Place ;
    schema:name "British Columbia." ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Series/canadian_public_documents_collection> # Canadian Public Documents Collection
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/1109955100> ; # Last resort : improving fairness and accountability in British Columbia's Income Assistance Program.
    schema:name "Canadian Public Documents Collection" ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Series/deslibris> # desLibris.
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/1109955100> ; # Last resort : improving fairness and accountability in British Columbia's Income Assistance Program.
    schema:name "desLibris." ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Series/deslibris_documents_collection> # [desLibris Documents Collection]
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/1109955100> ; # Last resort : improving fairness and accountability in British Columbia's Income Assistance Program.
    schema:name "[desLibris Documents Collection]" ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Series/public_report> # Public report ;
    a bgn:PublicationSeries ;
    schema:creator <http://experiment.worldcat.org/entity/work/data/196403199#Organization/british_columbia_office_of_the_ombudsman> ; # British Columbia. Office of the Ombudsman.
    schema:hasPart <http://www.worldcat.org/oclc/1109955100> ; # Last resort : improving fairness and accountability in British Columbia's Income Assistance Program.
    schema:name "Public report ;" ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Series/public_report_no_45_to_the_legislative_assembly_of_british_columbia> # Public report no. 45 to the Legislative Assembly of British Columbia ;
    a bgn:PublicationSeries ;
    schema:hasPart <http://www.worldcat.org/oclc/1109955100> ; # Last resort : improving fairness and accountability in British Columbia's Income Assistance Program.
    schema:name "Public report no. 45 to the Legislative Assembly of British Columbia ;" ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/economy_business_and_finance_economic_sector_financial_and_business_service_insurance> # Economy, business and finance--Economic sector--Financial and business service--Insurance
    a schema:Intangible ;
    schema:name "Economy, business and finance--Economic sector--Financial and business service--Insurance"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/education_school_further_education> # Education--School--Further education
    a schema:Intangible ;
    schema:name "Education--School--Further education"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/education_teaching_and_learning_examination> # Education--Teaching and learning--Examination
    a schema:Intangible ;
    schema:name "Education--Teaching and learning--Examination"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/employment_insurance> # Employment insurance
    a schema:Intangible ;
    schema:name "Employment insurance"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/health_health_treatment_medicine> # Health--Health treatment--Medicine
    a schema:Intangible ;
    schema:name "Health--Health treatment--Medicine"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/identity_document> # Identity document
    a schema:Intangible ;
    schema:name "Identity document"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/income_maintenance_programs> # Income maintenance programs
    a schema:Intangible ;
    schema:name "Income maintenance programs"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/income_maintenance_programs_british_columbia> # Income maintenance programs--British Columbia
    a schema:Intangible ;
    schema:name "Income maintenance programs--British Columbia"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/people_with_disabilities_employment> # People with disabilities--Employment
    a schema:Intangible ;
    schema:name "People with disabilities--Employment"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/people_with_disabilities_employment_british_columbia> # People with disabilities--Employment--British Columbia
    a schema:Intangible ;
    schema:name "People with disabilities--Employment--British Columbia"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/public_welfare_british_columbia> # Public welfare--British Columbia
    a schema:Intangible ;
    schema:name "Public welfare--British Columbia"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/society_values_ethics> # Society--Values--Ethics
    a schema:Intangible ;
    schema:name "Society--Values--Ethics"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/welfare_recipients_services_for> # Welfare recipients--Services for
    a schema:Intangible ;
    schema:name "Welfare recipients--Services for"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/196403199#Topic/welfare_recipients_services_for_british_columbia> # Welfare recipients--Services for--British Columbia
    a schema:Intangible ;
    schema:name "Welfare recipients--Services for--British Columbia"@en ;
    .

<http://worldcat.org/entity/work/data/196403199#CreativeWork/>
    a schema:CreativeWork ;
    schema:description "Print version:" ;
    schema:isSimilarTo <http://www.worldcat.org/oclc/1109955100> ; # Last resort : improving fairness and accountability in British Columbia's Income Assistance Program.
    .

<http://worldcat.org/isbn/9780772661098>
    a schema:ProductModel ;
    schema:isbn "077266109X" ;
    schema:isbn "9780772661098" ;
    .

<http://www.worldcat.org/title/-/oclc/1109955100>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
    schema:about <http://www.worldcat.org/oclc/1109955100> ; # Last resort : improving fairness and accountability in British Columbia's Income Assistance Program.
    schema:dateModified "2019-08-11" ;
    void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.