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Leadership and communication in dentistry : a practical guide to your practice, your patients, and your self

Author: Joseph P Graskemper
Publisher: Hoboken, NJ : Wiley Blackwell, 2019. ©2019
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
"This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared. Leadership and Communication in Dentistry  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Graskemper, Joseph P.
Leadership and communication in dentistry.
Hoboken, NJ : Wiley-Blackwell, 2019
(DLC) 2018054061
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Joseph P Graskemper
ISBN: 9781119557142 1119557143 9781119557135 1119557135 9781119557128 1119557127
OCLC Number: 1073035586
Description: 1 online resource (ix, 160 pages)
Contents:
Responsibility: Joseph P. Graskemper.

Abstract:

"This book provides practical strategies for dentists to effectively and confidently communicate with many dental insurance issues, as well as with their patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared. Leadership and Communication in Dentistry begins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry"--Provided by publisher.

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