Lean Library Management : Eleven Strategies for Reducing Costs and Improving Customer Services (Book, 2013) [WorldCat.org]
skip to content
Lean Library Management : Eleven Strategies for Reducing Costs and Improving Customer Services Preview this item
ClosePreview this item
Checking...

Lean Library Management : Eleven Strategies for Reducing Costs and Improving Customer Services

Author: John J Huber
Publisher: New Delhi, India : DBS Imprints, 2013. ©2011
Edition/Format:   Print book : English : Indian reprintView all editions and formats
Summary:
Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices -- how making small, simple changes in everyday routines will  Read more...
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: John J Huber
ISBN: 9789382423133 9382423133
OCLC Number: 904808399
Notes: "First published in USA by Neal Schuman."
Description: xxii, 197 pages : illustrations ; 24 cm
Contents: List of figures and tables --
Foreword --
Preface --
Acknowledgments --
Introduction --
Prologue: The power of a lean transformation --
Strategy one: Recognize that service performance is the key to customer retention --
Strategy two: Transform your change-resistant culture --
Strategy three: Understand how delivery service chains drive your library's performance --
Strategy four: Align your performance metrics with your delivery service chains --
Strategy five: Transform your new book delivery service chain --
Strategy six: Transform your customer holds/reserves delivery service chain --
Strategy seven: Transform your cost control philosophy to a lean service improvement philosophy --
Strategy eight: Transform your overall library service performance metrics --
Strategy nine: Transform your digital research delivery service chain --
Strategy ten: Transform your delivery service chain from a "push" to a "pull" philosophy --
Strategy eleven: Think lean before the concrete is poured --
Afterword: Lean continuous improvement --
Appendix: More lean tools --
Index --
About the author.
Responsibility: John J. Huber.

Abstract:

Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru John Huber, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices -- how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: create a culture of change; define and streamline your library's service delivery chains; transform everyday operations like placing customer reserves and technical service processes; implement performance measures that can drive continuous improvement; and apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where John Huber has partnered are included throughout.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.