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The LEAR approach to dealing with irate people.

Autore: Customer Development Services, Inc.; Soundworks, Inc.
Pubblicazione: Arlington, VA : Soundworks, 1983.
Edizione/Formato:   Audiolibro su cassetta : Cassette recording : EnglishVedi tutte le edizioni e i formati
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Tipo materiale: Audio libro, ecc.
Tipo documento Registrazione sonora
Tutti gli autori / Collaboratori: Customer Development Services, Inc.; Soundworks, Inc.
Numero OCLC: 10259672
Note: Produced by Customer Development Services, Inc.
Descrizione: 3 audiocassettes (approximately 3 hr.) : 1 7/8 ips, 4 track, mono
Contenuti: pt. 1. Listening --
pt. 2. Developing empathy and asking questions --
pt. 3. Responding.

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