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Genre/Form: | Libraries and community Public services (Libraries) Novels Historical fiction Informational works Fiction |
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Document Type: | Book |
All Authors / Contributors: |
Ryan Dowd |
ISBN: | 9780838916261 0838916260 |
OCLC Number: | 1004542192 |
Description: | xv, 248 pages : illustrations ; 26 cm |
Contents: | Part 1. Homelessness and empathy. Top ten homeless myths -- Homeless people are (not) just like you -- Empathy : the psychological, neurological, and social bases for it -- Part 2. Empathy-driven enforcement. Empathy vs. punishment -- Step 1: Your head tools -- Step 2: Your body tools -- Step 3: Your word tools -- Advanced tools -- Part 3. Special situations. Everyday predicaments -- Mental illness -- Substance abuse -- Hygiene -- Sleeping -- Possessions -- Children -- Part 4. Beyond problem-solving. Advice for managers and leaders -- How best to help homeless patrons -- Conclusion : The end of homelessness. |
Responsibility: | Ryan Dowd. |
Abstract:
Homelessness is a perennial topic of concern at libraries. Empathy and understanding, along with specific actionable advice that's drawn from experience, makes all the difference in working with this group. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials.
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User lists with this item (1)
- Librarian's Professional Development - Oklahoma Department of Libraries(282 items)
by okdeptlibraries updated 2019-08-09