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Library Analytics and Metrics : Using Data to Drive Decisions and Services

Publisher: [Erscheinungsort nicht ermittelbar] : Facet Publishing, 2015.
Edition/Format:   Print book : English
Summary:

This book will enable libraries to make informed decisions, develop new services and improve user experience by collecting, analysing and utilising data.

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Material Type: Internet resource
Document Type: Book, Internet Resource
ISBN: 9781856049658 1856049655
OCLC Number: 908590997
Description: Seiten
Contents: Introduction: getting the measure of analytics and metrics Library analyticsThe street-light effectLearning analyticsAbout this bookChapter summariesAnalytics and metrics: a brief note on definitionsReferences 1. Library data: big and small Chapter overviewDefining big and small dataSmall and big data in librariesCASE STUDY 1.1 The potential of data to inform personalized recommendations at the Open University Library - Richard NurseCASE STUDY 1.2 Library 'big data': developing a shared analytics service for academic libraries - Ben ShowersChapter conclusionBig and small data: further resourcesReferences 2. Data-driven collections management Chapter overviewThe collections turnManaging the local collectionManaging the 'national' collectionCASE STUDY2.1 Building an analytics toolkit at the Harvard Library - Kim Dulin and Carli SpinaCASE STUDY 2.2 Collection management analytics: the Copac Collection Management tools project - Shirley Cousins and Diana MassamChapter conclusionData-driven collections management: further resourcesReferences 3. Using data to demonstrate library impact and value Chapter overviewDoes library use have an impact on student success?The analytics turn in librariesThe ethics of impactCASE STUDY 3.1 Library impact data: investigating library use and student attainment - Graham StoneCASE STUDY 3.2 Retention, student success and academic engagement at Minnesota - Shane Nackerud, Jan Fransen, Kate Peterson and Kristen MastelCASE STUDY 3.3 The Library Cube:revealing the impact of library use on student performance - Brian Cox and Margie JanttiChapter conclusion: from knowing to showing!Library impact and value: further resourcesNotesReferences 4. Going beyond the numbers: using qualitative research to transform the library user experience Chapter overviewQualitative research and the user experienceQualitative research and emerging user needsA mix of skills and methodologiesCASE STUDY 4.1 Utilizing qualitative research methods to measure library effectiveness: developing an engaging library experience - Lynn Silipigni Connaway, Erin M. Hood and Carrie E. VassCASE STUDY 4.2 Ethnographic techniques and new visions for libraries - Donna LanclosChapter conclusionQualitative library research: further resourcesNote References 5. Web and social media metrics for the cultural heritage sector Chapter overviewWeb metrics and analytics in the cultural heritage sectorThe social webThe future of web metricsCASE STUDY 5.1 The web impact of cultural heritage institutions - David StuartCASE STUDY 5.2 'Let's Get Real': A Journey Towards Understanding and Measuring Digital Engagement - Sejul Malde, Jane Finnis, Anra Kennedy, Elena Villaespesa, Seb Chan and Mia RidgeChapter conclusionSocial and media metrics: further resourcesReferences 6. Understanding and managing the risks of analytics Chapter overviewRedrawing the boundaries of privacyWhose data is it anyway?The importance of data flowsCASE STUDY 6.1 The legal, risk and ethical aspects of analytics - Ian Chowcat, David Kay and Naomi KornChapter conclusionUnderstanding the risks of analytics: further resourcesReferences 7. Conclusion: towards a data-driven future? References
Responsibility: Showers, Ben.

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I would heartily recommend the book to all professional librarians, but also to educators, as it provides good examples not only of data usage, but also of critical thinking. -- Information Research Read more...

 
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